TUSHAR MARWAHA
BLACKTOWN
Summary
Adaptable, Self-motivated, Hardworking, Experienced and disciplined person. I am an exuberant looking forward to enhancing my skills which would contribute both to my personal as well as the company's need to gain greater understanding of new technologies and different culture.
Overview
3
3
years of professional experience
Work History
Customer Service
Delhi Palace Indian Cuisine
01.2022 - 12.2024
- Successfully resolved customer inquiries and complaints daily, resulting in a 40% increase in customer satisfaction ratings
- Implemented a new customer service training program that improved average call handling time by 50%
- Collaborated with cross-functional teams to streamline communication processes, leading to a 40% decrease in response time to customer queries
- Achieved 20% increase in upselling by utilizing effective communication and product knowledge
- Introduced a feedback system that enhanced customer feedback response rate
Education
Bachelor of IT - Networking and Security
Federation University
12.2024
Skills
- Quick Learning Ability
- Training & Development
- Persuasive Speaking
- Customer Care
- Executive Support
- Meeting Facilitation
Additional Information
Designed and configured a secure LAN using Cisco Packet Tracer, implementing firewalls and access control lists (ACLs) to prevent unauthorized access., Conducted vulnerability assessments and documented findings, improving network resilience by 30%., Performed ethical hacking exercises on a virtualized server using Kali Linux, identifying and patching three critical vulnerabilities.
Languages
English
Hindi
Punjabi
Timeline
Customer Service
Delhi Palace Indian Cuisine
01.2022 - 12.2024
Bachelor of IT - Networking and Security
Federation University
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