Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tushar Narang

Unit 4/43-45 Donnison Street West Gosford,NSW

Summary

Dynamic Customer Service Representative with a proven track record at Alibaba, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in complaint handling and product knowledge, I consistently foster positive relationships, contributing to increased retention and satisfaction in high-pressure environments.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.Seeking to transition into the cabinet making industry, bringing a strong work ethic, eagerness to learn, and a passion for craftsmanship.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

I&M Convenience
Kariong, NSW
02.2024 - Current
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Customer Service Representative

Metro Petroleum
West Gosford
08.2023 - 01.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Alibaba
Tuggerah, NSW
06.2023 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Certificate III - Cabinet Making And Timber Technology

Lennox College
Parramatta, NSW

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Complaint handling
  • Product knowledge
  • Product sales
  • Store maintenance

Timeline

Customer Service Representative

I&M Convenience
02.2024 - Current

Customer Service Representative

Metro Petroleum
08.2023 - 01.2024

Customer Service Representative

Alibaba
06.2023 - 11.2023

Certificate III - Cabinet Making And Timber Technology

Lennox College
Tushar Narang