Tushar Padodara
Adelaide,SA
Summary
Knowledgeable Customer Service Officer APS 4 with solid background in customer service roles. Adept at resolving customer inquiries and managing complaints efficiently to ensure high satisfaction levels. Demonstrated ability to communicate effectively and handle multiple tasks in fast-paced environment.
Overview
16
16
years of professional experience
Work History
Customer Service Officer ( APS4 )
Services Australia
01.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.d
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Agent
Coles Supermarket
10.2017 - 09.2024
- Utilized active listening and communication skills to address customer inquiries and escalate issues
- Returned customer calls in established turnaround time to meet company objectives
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Educated customers on special pricing opportunities and company offerings
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Answered incoming telephone calls to provide store, products and services information
- Trained, supervised and developed departmental employees on software systems, platforms, health and safety regulations, Road and Safety protocols, inventory tracking system and database operations
Business Owner/Operator
Convenience Store
01.2012 - 01.2014
- Managing inventories by tracking weekly reports and ordering raw materials and supplies in order to meet customer requirements, maximize profits, drive sales and reduce out of stock
- Schedule employees and delegate work roster among three staff members in accordance with their availability
- Effectively utilizing employees and supplies to provide excellent customer service and to maximize store's profit
- Develop and implement merchandising plans using guidelines and suggestions in order to meet the financial objectives of the store
- Maintaining accurate store records and profit & loss statement to ensure documentation of activities is available and are up to date
- Maintain a safe and clean environment to ensure occupational health and safety requirements are met
IT Help-Desk Officer
Community SA
01.2009 - 01.2011
- Created new accounts, reset passwords, and configured access to servers and file management software for users
- Assisted customers with various types of technical issues via email, live chat and telephone
- Maintained records, logs, and lifecycle documentation of work requests
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources
- Supported customers with online billing, access, and account issues
Education
Masters Of Information Systems - E-Commerce
University Of Ballarat
Graduate Certificate in IT -
University of Ballarat
Certificate III In Business - Australian Computer Society
Navitas
Bachelor Of Commerce - Commerce
MS University
Skills
- Report Creation
- Credit Card Payment Processing
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Excellent Attention to Detail
- Establishing and Maintaining Customer Relationships
- Computer Proficiency
- Document and Records Management
- Cultural Awareness and Sensitivity
- Microsoft Office Suite
- Time Management
- Strong Analytical and Problem-Solving Skills
- Policies and Procedures Adherence
- Customer Complaint Resolution
- Customer Service
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Limited Working
Timeline
Customer Service Officer ( APS4 )
Services Australia
01.2024 - Current
Customer Service Agent
Coles Supermarket
10.2017 - 09.2024
Business Owner/Operator
Convenience Store
01.2012 - 01.2014
IT Help-Desk Officer
Community SA
01.2009 - 01.2011
Graduate Certificate in IT -
University of Ballarat
Certificate III In Business - Australian Computer Society
Navitas
Bachelor Of Commerce - Commerce
MS University
Masters Of Information Systems - E-Commerce
University Of Ballarat
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