Tushar PADODARA
Walkley Heights,SA
Summary
Experienced APS 4 Service Officer with strong experience in delivering high-quality customer service across complex government programs. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Service Delivery Officer APS4
Services Australia
Adelaide, South Australia
01.2024 - Current
- Implemented best practices regarding customer service standards across all channels.
- Resolved complex client inquiries using problem-solving skills and available resources.
- Collaborated with cross-functional teams to streamline operational workflows and processes.
- Identified potential risks associated with service delivery processes, developing plans to mitigate them.
- Provided troubleshooting assistance for technical issues related to IT services.
- Worked closely with stakeholders from various departments to ensure compliance with Service Level Agreements.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Coordinated service delivery processes to enhance customer satisfaction and efficiency.
- Managed stakeholder relationships to ensure clear communication and effective service outcomes.
- Developed risk assessment reports for internal stakeholders and management review.
- Implemented compliance measures to align with regulatory standards and practices.
- Identified areas of risk exposure and implemented controls to minimize losses due to fraud.
Customer Service Agent
Coles Supermarket
Adelaide, SA
10.2014 - 09.2024
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate, helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Collaborated with other departments, such as logistics and sales, to resolve customer issues.
- Followed up with customers via phone or email after the purchase was made to ensure satisfaction.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Trained, supervised, and developed departmental employees on software systems, platforms, health and safety regulations, road and safety protocols, inventory tracking systems, and database operations.
Business Owner/Operator
Convenience Store
Hallett Cove, SA
01.2012 - 01.2014
- Keeping all my equipment up to date with testing and tagging
- Managing inventories by tracking weekly reports and ordering raw materials and supplies in order to meet customer requirements, maximize profits, drive sales and reduce out of stock
- Schedule employees and delegate work roster among three staff members in accordance with their availability
- Effectively utilizing employees and supplies to provide excellent customer service and to maximize store's profit
- Develop and implement merchandising plans using guidelines and suggestions in order to meet the financial objectives of the store
- Analyze Customer Satisfaction index and Employee Satisfaction Index to identify areas needing improvement and develop processes and procedures to address those issues
- Maintaining accurate store records and profit & loss statement to ensure documentation of activities is available and are up to date
- Direct, oversee and evaluate training provided to employees to reduce turnover, promote efficiency and control labor cost
- Maintain a safe and clean environment to ensure occupational health and safety requirements are met.
Education
Masters Of Information Systems, E-Commerce -
University Of Ballarat
AdelaideGraduate Certificate in IT -
University of Ballarat
AdelaideCertificate III In Business -
Navitas
Australian Computer SocietyBachelor Of Commerce -
MS University
IndiaSkills
- Technical troubleshooting
- Document management
- Team collaboration
- Communication skills
- Analytical
- Data analysis
- Problem resolution
- Attention to detail
- Organization and time management
- Problem solving
- Self-Directed
- Stakeholder management
References
References available upon request.
Timeline
Service Delivery Officer APS4
Services Australia
01.2024 - Current
Customer Service Agent
Coles Supermarket
10.2014 - 09.2024
Business Owner/Operator
Convenience Store
01.2012 - 01.2014
Masters Of Information Systems, E-Commerce -
University Of Ballarat
Graduate Certificate in IT -
University of Ballarat
Certificate III In Business -
Navitas
Bachelor Of Commerce -
MS University
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