TUSI THERESA FROST
Werribee,VIC
Summary
Organized Operations Manager with over 10 years of experience in administrative and property management. Proven track record in prioritizing projects and multitask effectively to achieve project goals. Excellent at providing exceptional customer service. Self-motivated work ethic to perform effectively in independent or team environments. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Excited to offer these skills and strong work ethic in the workplace.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Opertations Manager
St Judes Anglican Church
Carlton, VIC
01.2015 - Current
- Oversee all St Judes priorities; including maintenance work, legal documents regarding hiring and renting
- Organizing trades people and obtaining quotes as required or directed by wardens
- Ensure that all St Judes equipment's up keep by supervising maintenance, repairs, and upgrading
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts. - Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
Church Administrator
St Judes Anglican Church
Carlton, VIC
01.2010 - Current
- Manage employment arrangements and working conditions for staff
- Ensure implementation of policies pertaining to staff remuneration and conditions
- Ensure efficient functioning of administration unit by recruiting and supervising administrative staff and contractors
- Annual performance reviews and reporting
- Increased bi-annually recruitment of volunteers to assist with administrative support
- Established volunteers for reception assistance for office hours
- Data Processing and reporting
- Assist with church bookings
- Management of IT contracts and service provider
- Minute taking and organized monthly vestry meetings
- Prepared monthly financial reports to church wardens
- Authorized accounts payable payment and reports
- Manage budget for Administration Staff alongside Wardens
- Monitor cash flow and ensure day to day management of all accounts
Skills
- Demonstrated leadership, management and project management skills with property and housing sector;
- Planning and Prioritization
- Financial and Operational Reporting
- Multitasking and Time Management
- Strong Organizational Skills
- Administrative Procedures
- Proficiency in; Microsoft Word, Excel, MYOB, Outlook, and ability to work with various other software
Certification
- NZQA National Certificate Call Centre Operations - Level 3
- NZQA National Certificate Workplace Assessor – Level 3
- Customer Service Qualification – ANZ Bank 1994
- Workplace First Aid Certificate
Training Attained
- MYOB Basics + BAS + Payroll version 18.5, Lateral Solutions Training
- Team Development Course, Impetus Business Development
- Communicating with Impact, Executive Edge
- Performance Coaching, People Power Training
- The First Principles of Managing Difficult Calls, First Principles
- Developing Leadership Skills Course
Timeline
Opertations Manager
St Judes Anglican Church
01.2015 - Current
Church Administrator
St Judes Anglican Church
01.2010 - Current