Tu (Stella) Phan
Waitress
1005 Delhi Road, North Ryde, Sydney,NSW
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with an understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Waitress
Hakatamon Ramen
Sydney, NSW
03.2021 - Current
-
- Carried out the complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Checked identification for the minimum age for the sale of alcoholic beverages.
- Bussed and reset tables to keep the work areas clean.
- Enlisted assistance for delivery orders.
- Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during peak service times.
Waitress
Ippudo
Sydney, New South Wales
03.2020 - 12.2020
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Completed table resets by wiping down surfaces and refilling condiments.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress
Chao Ba Restaurant
Sydney, New South Wales
11.2019 - 04.2020
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Processed orders on the POS system and accepted cash and charge payments.
- Kept registering accurate through correct billing, payment processing and cash management practices.
- Checked identification for the minimum age for the sale of alcoholic beverages.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
Education
Bachelor of Business Administration -
Macquarie University
08.2019 - Current
Skills
Menu memorization
Beverage preparation
RSA Certification
Performance improvement
Stocking and replenishing
Timeline
Waitress
Hakatamon Ramen
03.2021 - Current
Waitress
Ippudo
03.2020 - 12.2020
Waitress
Chao Ba Restaurant
11.2019 - 04.2020
Bachelor of Business Administration -
Macquarie University
08.2019 - Current