Summary
Overview
Work History
Education
Skills
Timeline
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Tuwang Tem

Summary

Customer service professional with over 10 years’ experience and 3 years in leadership roles, bringing strong communication, conflict resolution, and organisational skills to the property management field. Recognised for building positive client relationships, managing competing priorities, and maintaining a calm, solutions-focused approach. Known for being a reliable team player who thrives in fast-paced environments and is committed to delivering exceptional service outcomes.

Overview

6
6
years of professional experience

Work History

Complaints Officer

Baiada Poultry
02.2025 - Current
  • Investigate complaints thoroughly by gathering relevant information and liaising with internal departments or external parties where necessary.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintain accurate and up-to-date records of complaints and resolutions in accordance with internal policies and regulatory requirements.
  • Ensure all processes comply with relevant legislation, codes of practice, and company policies (e.g. Australian Consumer Law).
  • Identify recurring issues or trends and provide feedback to relevant departments to support service improvement initiatives.
  • Prepare formal written correspondence, including final outcome letters and internal review reports.

Customer Service Representative

Baiada Poultry
10.2023 - 02.2025
  • Providing exceptional customer service, addressing inquiries, resolving complaints, and ensuring prompt resolution of issues while maintaining empathy and professionalism.
  • Ensure data integrity by verifying information, correcting discrepancies, and maintaining customer data confidentiality in accordance with company policies and regulations.
  • Managing a high volume of incoming calls and emails, maintaining a professional and courteous manner at all times.
  • Update customer accounts and maintain detailed records of interactions, orders, and transactions in the TBM system or other databases.
  • Collaborate with internal teams (e.g. production, distribution) to ensure timely order fulfilment and resolve issues related to product availability, shipping delays, or order discrepancies.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Exhibited high energy and professionalism when dealing with customers and staff members.

Front of House Supervisor

Bodyfit
05.2021 - 11.2023
  • Oversee daily gym operations, including staff management, facility maintenance, and customer service.
  • Collaborate with marketing and sales teams to develop promotional campaigns and incentives to attract new members and retain existing ones.
  • Maintain accurate records of membership data, attendance, revenues, and expenses using gym management software and databases.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front-of-house supplies.
  • Maintained a positive team environment by encouraging teamwork and respect in accordance with the company mission.
  • Developed and maintained relationships with vendors and other business partners to establish trust and rapport.
  • Demonstrated leadership by maintaining cleanliness and organization and delegating roles to employees.

Store Assistant / Deputy

ALDI
02.2019 - 05.2021
  • Prepare regular reports to management on key performance indicators, stock levels, and operational updates during shifts.
  • Fostered a positive and collaborative working environment by building strong relationships with team members, actively supporting colleagues during busy periods, and promoting open communication.
  • Contributed to higher staff morale and encouraged a sense of team cohesion, which helped improve overall workplace satisfaction and supported long-term employee retention.
  • Accurately monitor cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained and developed new employees for ease of transition into the team.

Education

Certificate of Registration - Real Estate

Entry Education
07-2025

Skills

  • Attention to Detail & Problem-Solving
  • Interpersonal verbal & Written communication
  • Accuracy & Adaptability
  • Time management & Task prioritization
  • Policies & procedures adherence
  • Client account & stakeholder management
  • Documentation and reporting
  • Policy implementation
  • Negotiation
  • Leadership & Team Management

Timeline

Complaints Officer

Baiada Poultry
02.2025 - Current

Customer Service Representative

Baiada Poultry
10.2023 - 02.2025

Front of House Supervisor

Bodyfit
05.2021 - 11.2023

Store Assistant / Deputy

ALDI
02.2019 - 05.2021

Certificate of Registration - Real Estate

Entry Education

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Tuwang Tem