Tuyen Nguyen
Blacktown,NSW
Summary
Dynamic and results-oriented professional with extensive experience in the food service industry, notably at Uncle John's Bakehouse. Excelled in safe food handling and providing exceptional customer service, significantly enhancing customer satisfaction. Demonstrated proficiency in POS system operation and a strong work ethic, adept at multitasking and maintaining high standards of cleanliness and sanitation.
Overview
15
15
years of professional experience
Work History
Food Service Assistant
Uncle John's Bakehouse
04.2024 - 12.2024
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Provided exceptional customer service, addressing concerns or issues promptly to maintain loyalty and satisfaction.
- Facilitated smooth communication between front-of-house staff members and kitchen team, leading to timely food delivery and satisfied customers.
- Managed cash transactions efficiently and accurately, ensuring an organized financial process for the establishment.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
Food Preparation Worker
Brassall Bakery
07.2023 - 04.2024
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Organized and re-stocked various stations and self-service items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
- Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with team members to efficiently complete complex recipes, ensuring timely service to guests.
Food Prep Cook
Greenway Pho
02.2018 - 08.2021
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
- Prepared [Number] different meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers according to restaurant recipes and customer requests.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Trained and assisted new kitchen staff members.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained and supervised cooking staff to expertly meet daily needs.
Phone Order Assistant
Vina Food Company
04.2010 - 02.2018
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Accounting
Aicl University
Sydney, NSWSkills
- POS system operation
- Safe food handling
- Order taking
- Food presentation
- Excellent customer service
- Cleaning and sanitation
- Supply restocking
- Order preparation
- Food preparation
- Cooking
- Food stock orders
- Register operation
- Working with diverse people
- Strong work ethic
- Customer service
- Quick learner
- Multitasking
- Attention to detail
- Positive attitude
- Cash register operation
Languages
English
Limited Working
Vietnamese
Native or Bilingual
Timeline
Food Service Assistant
Uncle John's Bakehouse
04.2024 - 12.2024
Food Preparation Worker
Brassall Bakery
07.2023 - 04.2024
Food Prep Cook
Greenway Pho
02.2018 - 08.2021
Phone Order Assistant
Vina Food Company
04.2010 - 02.2018
Accounting
Aicl University
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