Tuyen (twin) Le
Sydney
Summary
Forward-thinking manager with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day tasks. Results-driven collaborative leader dedicated to streamlining operations and promote organisational efficiency. Excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Buying/Category Manager & Project Manager
Paspaley
2019.08 - 2023.12
- Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
- Managed diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Monitored industry trends to identify new business opportunities and emerging product categories for expansion.
- Reduced inventory costs through effective vendor negotiations and optimizing product assortments.
- Collaborated with cross-functional teams to develop promotional campaigns that effectively increased category awareness and sales growth.
- Analyzed sales performance and adjusted marketing strategies to optimize revenue generation.
- Enhanced supplier relationships through regular communication and collaborative problem-solving efforts.
- Mentored junior team members in category management best practices, contributing to high-performing and collaborative work environment.
- Led cross-functional project teams to launch of new product lines, resulting in successful category expansion efforts.
- Coordinated with store operations teams to ensure proper execution of merchandising plans at store level, driving consistent brand presentation across all locations.
- Managed product recalls efficiently, minimizing impact on brand reputation and customer trust.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Demand Planning Manager
Paspaley
2015.06 - 2019.07
- Developed comprehensive demand plans to support new product launches, leading to successful market introductions.
- Conducted root cause analysis on forecast errors, implementing corrective actions to prevent future discrepancies in projections.
- Collaborated with suppliers to ensure consistent material availability based on projected demands, minimizing production delays due to shortages or stockouts.
- Optimized inventory levels by conducting regular reviews of safety stock parameters, reducing carrying costs while ensuring product availability.
- Provided input and offered suggestions to develop inventory strategies on existing items, new products and product phase-outs.
- Ensured timely product availability by closely monitoring production schedules and adjusting demand plans accordingly.
- Coordinated cross-functional teams in developing strategies for managing seasonal fluctuations in product demand.
- Oversaw inventory replenishment strategies and processes for programs.
- Oversaw training and onboarding process for all newly hired employees within Merchandise department
- Monitored supplier performance for compliance with contract terms and quality standards.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
Distribution Centre Manager
Paspaley
2014.05 - 2015.05
- Consistently met or exceeded key performance indicators through effective resource allocation and process improvement initiatives.
- Implemented guidelines for stock control and trained employees on applicable policies.
- Immediately addressed logistical issues and applied remediation techniques.
- Mentored team members, leading to increased productivity and job satisfaction among staff.
- Created and maintained a positive work environment, promoting strong teamwork and employee engagement.
- Established cross-training programs for employees, fostering a flexible workforce able to adapt to changing business needs quickly.
- Managed both inbound and outbound deliveries to verify orders were picked and shipped on time or swiftly and correctly placed into inventory.
- Conducted regular audits of inventory, identifying discrepancies and implementing corrective actions as needed.
- Developed strong relationships with transportation partners to ensure on-time delivery and cost-effective shipping solutions.
Retail Logistics Coordinator
Paspaley
2012.09 - 2014.04
- Responsible for managing communication and correct documentation for international import/export and domestic shipments, ensuring shipments arrive at destinations without delays and correct customs duty applied.
- Process goods receivables and quantitative check from suppliers (international and domestic).
- Track qualitative check for goods receivable based on the Quality Control (QC).
- Manage communication and correct documentation to support goods and financial flow between Distribution Centre and external/internal parties.
- Ensuring correct packaging of jewellery, attaching price tags and product put away using first-in, first-out storage scheme in the vault.
- Process regular central stock replenishment to boutiques
- Entered data, generated reports, and produced tracking documents.
Retail Customer Service Representative
Paspaley
2010.08 - 2012.08
- Processed and provided accurate, on-time delivery for client repairs and modifications
- Responded to customer requests for quotations, production and delivery for new bespoke designs
- Coordinated weekly national shipments to boutiques and international supplier import/export
- Offered advice and assistance to boutique managers for the best outcome of resolution for items requiring repair
- Processed customer service orders promptly to increase customer and boutique staff satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Skills
- Team Leadership
- Complex Problem-Solving
- Quick Decision Making & Execution
- Strategy Development and Implementation
- Operational Management & Efficiency
- Project Management
- Merchandise Management
- Inventory Control Management and Distribution
- Category Development
- Policies and procedures implementation
Accomplishments
- Increased the company average unit selling price, gross profit margin, stock turnover and effectively quadrupled the companies sales over 10 years.
- Project manager for over 20+ new product/collection launches, managing multiple departments simultaneously and stakeholders to achieve on time product delivery.
- Supervised team of 8 staff members.
- Collaborated with teams of 20 in the development of annual core collections.
Timeline
Buying/Category Manager & Project Manager
Paspaley
2019.08 - 2023.12
Demand Planning Manager
Paspaley
2015.06 - 2019.07
Distribution Centre Manager
Paspaley
2014.05 - 2015.05
Retail Logistics Coordinator
Paspaley
2012.09 - 2014.04
Retail Customer Service Representative
Paspaley
2010.08 - 2012.08
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