Tuyen (Twin) Vo
Melbourne,VIC
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
Work History
Field Operations Officer
Rolld
Melbourne, VIctoria
08.2023 - 12.2023
- Conducted site visits to ensure compliance with regulations and standards.
- Evaluated current field operations processes, identified areas for improvement, and developed solutions.
- Assisted with the development and implementation of field operations policies and procedures.
- Developed and maintained relationships with key stakeholders in the field operations sector.
- Provided training on new technologies related to field operations activities.
- Managed communications between multiple departments within an organization regarding field operations initiatives.
- Monitored budgets for various field operations projects and provided recommendations for cost savings opportunities.
- Resolved escalated issues or complaints from customers concerning field operation processes or procedures.
- Ensured that all required documents are collected during the onboarding process for new employees assigned to the field operations department.
Quality Assurance Inspector
La Ionica
Melbourne, Victoria
03.2020 - 03.2021
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Performed first article inspection on incoming raw materials.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Identified areas for improvement in existing processes, procedures, and equipment.
- Evaluated suppliers' performance against established criteria for quality assurance purposes.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
Franchisee Owner Manager
Rolld
Melbourne, Victoria
11.2013 - 01.2020
- Oversaw daily operations of multiple locations within a designated region while meeting budget targets set by senior management.
- Handled customer inquiries and complaints promptly in order to maintain high levels of customer satisfaction throughout the franchise network.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Planned promotional events that increased store traffic and generated revenue growth for the franchisee's business.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Analyzed financial data to identify areas of improvement.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Updated POS system with new products and promotional offers.
- Recruited, trained and supervised new employees.
Education
High School Diploma -
MacRobertson Girls High School
Melbourne, VIC12-2001
Skills
- Site Monitoring
- Corrective Action Planning
- Strategic Planning
- Installation And Maintenance
- Training And Coaching
- Team Communication
- Budget Administration
- Employee Scheduling
- Preparing Work Orders
- Worksite Supervision
- Regulatory Compliance
- Project Monitoring
- Site Documentation
- Process Improvement Initiatives
- Relationship Building
- Data Entry
- Equipment Operation
- Supply Ordering
- Field Data Collection
- Inventory Tracking
- Administrative Management Abilities
References
References available upon request.
Timeline
Field Operations Officer
Rolld
08.2023 - 12.2023
Quality Assurance Inspector
La Ionica
03.2020 - 03.2021
Franchisee Owner Manager
Rolld
11.2013 - 01.2020
High School Diploma -
MacRobertson Girls High School
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