Tuyet Nguyen
Summary
Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Dnata
08.2022 - Current
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Streamlined baggage handling for improved passenger experience and reduced wait times.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Improved language interpretation support for international travellers by leveraging multilingual abilities when necessary.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanour throughout daily operations.
Guest Service Agent
Majestic M-Suites
05.2022 - Current
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Food and Beverage Attendant
Virgin Lounge
02.2020 - 05.2023
- Assisted customers with carry-out service.
- Provided attentive service and proactively assessed guest needs.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Assisted wait staff with timely food delivery and guest requests.
- Managed up to or over 50 customers per day and make sure customers happy.
- Served customers and followed outlined steps of service
Supervisor
Chatime North Adelaide
12.2018 - 11.2021
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Directed staff and managed annual capital budget.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Interviewed, hired and trained new employees for production positions.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Education
Diploma of Marketing -
TAFE
Adelaide, SA02.2013
Certificate 4 in Hospitality -
TAFE SA
Adelaide, SA06.2012
Certificate 4 in Tourism -
TAFE SA
Adelaide, SA06.2011
Certificate 3 in Event Management -
TAFE SA
Adelaide, SA06.2010
English in Advance -
TAFE SA
Adelaide, SA05.2009
ALL Degree -
Nguyen Khuyen High School
Vietnam09.2008
Skills
- Check-in processes
- Security Screenings
- Baggage handling
- Guest Relations
- Cleaning and sanitizing
- Food and Beverage Service
- Compliance and regulations
- Radio etiquette
- FAA Regulations
- Computer Terminal Operations
- Passenger Assistance
- Airline Policies
Additional Information
- Double Vaccinated
- ASIC card validate till 2024
- Languages : English, Vietnamese
- Flexibility hours
Reference:
- Adrian Ross - DNATA Manager Adelaide
Email: adrian.ross@dnata.com.au
- Le Thanh – Msuite manager
Email: mmsdutymanager@majestichotels.com.au
- Genie Nguyen – Chatime North Adelaide (Store-owner)
Email: nav@chatime.com.au - 0430616688
Timeline
Passenger Service Agent
Dnata
08.2022 - Current
Guest Service Agent
Majestic M-Suites
05.2022 - Current
Food and Beverage Attendant
Virgin Lounge
02.2020 - 05.2023
Supervisor
Chatime North Adelaide
12.2018 - 11.2021
Diploma of Marketing -
TAFE
Certificate 4 in Hospitality -
TAFE SA
Certificate 4 in Tourism -
TAFE SA
Certificate 3 in Event Management -
TAFE SA
English in Advance -
TAFE SA
ALL Degree -
Nguyen Khuyen High School
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