Phuong Duyen (Amy) Ha
Stirling,WA
Summary
A driven and accomplished final-year Master of Commerce student majoring in Finance, poised to graduate with distinction by the end of 2024. I'm passionately pursuing a career in the Finance and Banking industry, where I seek to participate in the rotational program designed to cultivate future banking leaders. With a keen focus on customer-centric solutions and community impact, I'm eager to leverage her academic excellence and enthusiasm for finance to drive positive change across Australia.
Overview
8
8
years of professional experience
Work History
Customer Service
KFC
Calgary, Alberta
03.2016 - 08.2016
- Handled irate customers smoothly to achieve performance targets.
Barista
Mrs.S Cafe
Highgate, WA
02.2018 - 03.2020
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
Manager and Barista
Comma Cafe
Highgate, WA
07.2021 - 08.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Supported highest standards of conduct and service to support company reputation.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
Accounting Intern
Do Chanh Tam & Co Accounting
Perth, WA
06.2022 - 08.2022
- Applied regular updates to accounting database.
- Accurately inputted data into general ledgers under guidance of bookkeeper.
- Provided assistance to lead accountant and learned steps involved for month-end closing.
- Handled sorting and distributing of mail for busy offices with multiple departments.
Head Barista
La Tazza Cafe
Midland, WA
07.2023 - Current
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Provided friendly and courteous service to customers.
- Ensured product quality by tasting each drink prior to serving it to the customer.
- Monitored stock levels of food items such as pastries, muffins.
Education
Master of Commerce - Finance
Curtin University
Perth, WA11.2023
Bachelor of Commerce - Finance And Management
Curtin University
Perth, WA02.2020
Skills
- Problem-Solving
- Effective and Professional Communication
- Teamwork and Collaboration
- Customer Service
- Calm Under Pressure
- Time Management
- Willing To Learn
Visa Status
- Australian Permanent Resident
Personal Qualities
- Distinction average in Master of Commerce majoring in Finance.
- Strong analytical skills with a proficiency in credit analysis and financial modeling.
- Ability to interpret and analyze customer financial information to provide tailored solutions.
- Demonstrated commitment to delivering exceptional customer service and building long-lasting client relationships.
- Team player with excellent communication and collaboration skills, ready to stand side-by-side with business clients to achieve common goals.
Reference
- Mrs. S Highgate - Mr. Pham - 0403 787 481
- Comma Cafe: Ms. Ly 0410 710 764
- Do Chanh Tam & Co - Mr. Tam Do 08 9328 6546
- La Tazza Cafe: Suzee 0401 450 984
Timeline
Head Barista
La Tazza Cafe
07.2023 - Current
Accounting Intern
Do Chanh Tam & Co Accounting
06.2022 - 08.2022
Manager and Barista
Comma Cafe
07.2021 - 08.2022
Barista
Mrs.S Cafe
02.2018 - 03.2020
Customer Service
KFC
03.2016 - 08.2016
Master of Commerce - Finance
Curtin University
Bachelor of Commerce - Finance And Management
Curtin University
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