ALICE QUACH

• Conducted precise measurements to ensure the perfect fit for both men's and women's wear, resulting in enhanced customer satisfaction.
• Cultivated strong and enduring relationships with clients by consistently delivering requested services and achieving exceptional results.
• Demonstrated a track record of consistently meeting and surpassing Key Performance Indicators (KPIs), including sales targets, Average Transaction Value (ATV), and Items Per Transaction (IPT).
• Collaborated within a team environment to achieve collective targets, fostering a supportive and cohesive work atmosphere.
• Maintained a comprehensive customer database to facilitate timely follow-up on sales inquiries and leads.
• Provided a premium customer experience to all clients through attentive service and personalized attention.
• Contributed to daily showroom operations, ensuring smooth and efficient functioning.
• Participated actively in showroom initiatives and events, contributing to the overall success of promotional activities.
• Handled client complaints with empathy and composure, resolving issues to the satisfaction of all parties involved.
• Demonstrated strong autonomy in executing delegated tasks and responsibilities.
• Effectively communicated and assisted clients' requests through phone calls and emails.

Key Achievements:

• Achieved Top 3 best sellers consecutively within three months of starting the job, highlighting a keen ability to drive sales and meet targets.
• Recognized as a Google Top Rated Stylist in the showroom for consistently providing precise measurements, valuable advice, and exceptional service.
• Elevated client satisfaction levels by offering personalized styling advice and tailored product recommendations, contributing to increased loyalty and repeat business.

• Assisted in processing payroll for over 100 drivers on a weekly basis, ensuring accurate and timely payments.
• Managed meticulous records and accounting for driver compensation, maintaining transparency and reliability in financial documentation.
• Processed daily timesheets for drivers, ensuring optimal staffing levels and operational efficiency for daily runs.
• Analyzed and monitored driver performance through comprehensive timesheet reports, identifying areas for improvement and optimization.
• Provided administrative support to the company by managing calls, messages, and email correspondence, maintaining effective communication channels.
• Demonstrated proficiency in time management techniques to meet tight deadlines and ensure timely completion of payroll processing tasks.
• Collaborated effectively within a team setting, offering support and guidance to colleagues as needed.
• Acquired extensive expertise in data entry, analysis, and reporting, utilizing advanced software tools and techniques.
• Proactively identified and addressed issues, employing analytical skills to analyze information and provide effective solutions to problems.

• Consistently produced high-quality products and ensured compliance with detailed product standards in a quick and efficient manner, maintaining excellent standards of craftsmanship.
• Welcomed and acknowledged customers entering or leaving the store, demonstrating professionalism in handling any customer disputes and resolving them promptly and appropriately.
• Maintained cleanliness in bar areas to uphold a high standard of hygiene and adhere to food safety policies, ensuring a safe and sanitary work environment.
• Demonstrated exceptional accuracy in cash handling, collecting cash and receipts with precision and balancing cash registers within $1.00 on 99% of occasions.
• Cultivated and maintained strong relationships with customers by remembering their special requests and preferences, enhancing customer satisfaction and loyalty.
• Assigned and collaborated with team members to ensure efficient workflow and productivity, fostering a cohesive and supportive team environment.
• Provided comprehensive training for new staff members to ensure their understanding of workplace tasks, policies, and procedures, facilitating their successful integration into the team.
• Utilized effective time management skills to ensure all tasks were completed promptly and efficiently, maintaining productivity and meeting deadlines.

• Consistently delivered exceptional customer service, adhering to company procedures and policies to ensure the highest level of customer satisfaction.
• Implemented the "suggestive selling" method to effectively increase sales and promote additional products or services to customers, contributing to overall revenue growth.
• Successfully completed a wide range of daily housekeeping and office tasks, including stocking products, cleaning tables and floors, and performing other duties as assigned, ensuring a clean and organized work environment.
• Maintained high levels of energy and enthusiasm in a fast-paced environment, adapting quickly to changing priorities and demands.
• Provided friendly and efficient service to customers, demonstrating excellent interpersonal skills and the ability to handle challenging situations with ease, ensuring positive customer experiences and loyalty.