Company Overview: UAE-based technology company specializing in ERP solutions
Technical and functional support for ONEERP Solutions to clients in the UAE and KSA
Assisting on-site implementers by offering guidance and resolving issues
Working remotely from India
Developed customized screens in ONEERP using the SDK to fulfill specific user needs
Designing and developing customized document prints and reports using Jasper Reports
Planning and generating tables to support the functionality of customized screens, among other tasks
UAE-based technology company specializing in ERP solutions
Associate Manager - Product Management
Azentio Software Private Limited
04.2021 - 11.2023
Company Overview: Software company specialized in providing enterprise software solutions
Responsible for gathering roadmap inputs from various regions
Categorizing based on verticals, prioritizing tasks, and preparing Functional Specification Documents (FSDs)
Conducting Knowledge Transfer (KT) sessions with development teams for Functional Specification Documents (FSDs)
Ensuring proper testing and forwarding deliverables to the Quality Control (QC) team
Collaborating with partners, including the DBA and framework teams, to set up the environment and optimize system efficiency
Conducted training sessions for partners on ONEERP, a newly launched SaaS product
Provide training on ONEERP Solution Manager (OSM), guiding partners on functionalities and assisting with system configuration
Managed application servers, including patch implementation and updates
Working with the ETG team to ensure smooth server access, database script execution, and application patch deployment
Quality Management Group (QMG) member
Auditing scope documents, FSDs/RSDs, development documents, and QC test cases for compliance
Performed GAP analysis on ERP systems as part of the Internal Audit team to maintain compliance with ISO 9001:2015 standards
Key role performance in external audits for the ERP product, securing ISO 9001:2015 certification and earning a recommendation for ISO 27001:2022 certification
Software company specialized in providing enterprise software solutions
Associate Manager - Product Management
3i Infotech Ltd
06.2019 - 03.2021
Company Overview: IT services company delivering software solutions globally
Designed customized demo scripts tailored to specific sales team requirements