Twinkal Savaj
Wentworthville,NSW
Summary
Dedicated customer service representative with a track record of enhancing customer satisfaction through exceptional support and effective complaint resolution. Proven ability to drive sales growth while collaborating with team members to meet key performance indicators.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Vodafone
Woden, ACT
11.2024 - Current
- Delivered exceptional customer support for Vodafone products and services across in-store, phone, and online channels, consistently receiving positive feedback.
- Resolved technical, billing, and service issues promptly, reducing average resolution time and improving customer satisfaction.
- Assisted customers with account management, plan changes, upgrades, and device troubleshooting, ensuring seamless service experiences.
- Promoted Vodafone plans, devices, and add-ons to fulfill customer needs, driving store sales growth and consistently meeting individual sales targets.
- Maintained accurate records in CRM systems, documenting customer interactions, transactions, and service issues.
- Ensured compliance with company policies, procedures, and data protection regulations to safeguard customer information.
- Collaborated with team members to meet store KPIs, including call handling metrics, customer satisfaction scores, and monthly sales targets.
- Provided training and guidance to new team members on company procedures and customer service best practices.
- Managed peak-hour operations, efficiently handling high volumes of customer inquiries while upholding professionalism.
- Developed strong product knowledge and stayed updated on new Vodafone promotions, devices, and services to provide informed recommendations.
- Identified and implemented process improvements to streamline service delivery and enhance overall customer experience.
Retail Assistant
ALDI
Belconnen, ACT
09.2022 - 10.2024
- Provided high-quality customer support, assisting shoppers with questions, product selection, and promotions.
- Managed cash register operations, processed payments accurately, and ensured smooth checkout experiences.
- Merchandised and replenished stock, keeping shelves organized and visually appealing.
- Supported inventory control, including unpacking deliveries, rotating stock, and monitoring product availability.
- Maintained a clean and safe store environment, following health, safety, and hygiene standards.
- Worked closely with colleagues to achieve store performance targets, including sales and customer satisfaction.
- Handled customer concerns and complaints promptly, ensuring a positive shopping experience.
- Assisted in busy periods, managing high customer volumes efficiently while maintaining professional service.
- Gained in-depth product knowledge to answer questions and provide recommendations.
- Suggested improvements to store operations to enhance efficiency and reduce errors.
Education
Master of Information Technology - Networking
Central Queensland University
Sydney, NSW07-2020
Bachelor of Computer Applications -
Gujarat University
India07-2017
Skills
- Exceptional customer support
- Customer Service Excellence
- Complaint Resolution
- Sales & Upselling
- Sales promotion
- Account management
- Technical troubleshooting
- Technical & Product Knowledge
- CRM documentation
- Cash Handling & POS Systems
- Inventory & Stock Management
- Time Management & Multitasking
- Process Improvement
- Team Collaboration
Timeline
Customer Service Representative
Vodafone
11.2024 - Current
Retail Assistant
ALDI
09.2022 - 10.2024
Master of Information Technology - Networking
Central Queensland University
Bachelor of Computer Applications -
Gujarat University