Twinkal Rani
Mount Duneed
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Team Member
Woolworths Supermarket
02.2023 - 01.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Representative
Timber Cafe
08.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Professor
Kukurshetra University
02.2020 - 07.2022
- Enhanced student understanding by designing interactive and engaging lectures.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Created dynamic learning environment that valued instructor and student interaction.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Established and maintained inclusive, collegial and collaborative culture within classroom.
- Provided students with constructive, encouraging and corrective feedback.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
- Mentored and supervised graduate students, providing valuable guidance for thesis work, research projects, and professional development.
Education
Bachelor of Education -
Kurukshetra University
India06-2020
Master of Science - Maths
Kurukshetra University
India05-2018
Bachelor of Science - Computer Science
Kurukshetra University
India03-2016
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Flexible schedule
- Workplace safety
- Money handling
- Computer skills
- Training and mentoring
- Product knowledge
Timeline
Team Member
Woolworths Supermarket
02.2023 - 01.2025
Customer Service Representative
Timber Cafe
08.2022 - 02.2023
Professor
Kukurshetra University
02.2020 - 07.2022
Bachelor of Education -
Kurukshetra University
Master of Science - Maths
Kurukshetra University
Bachelor of Science - Computer Science
Kurukshetra University
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