Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Certification
Languages
Timeline
References
Generic
Twinkle Patel

Twinkle Patel

Girraween,NSW

Summary

Dynamic and results-driven professional with a proven track record in workforce development and administrative efficiency across leading organisations including APM, The Salvation Army, and Jobs Statewide. Adept at enhancing client relationships and streamlining operations through exceptional communication and strategic process management. Recognised for driving significant improvements in jobseekers placement rates and operational productivity through innovative approaches and effective team leadership.

Currently committed to fostering growth and business development for Right at Home nursing facilities, promoting collaborative environments where both clients and staff thrive. Demonstrates a strong focus on regulatory compliance and risk mitigation, having successfully implemented policies that reduce liability and ensure operational integrity at Sterling Hospital.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Career Transition Assistance

Jobs Statewide
06.2025 - Current
  • Provide one-on-one career counseling and coaching
  • Develop personalized career transition plans
  • Conduct resume reviews and mock interviews
  • Facilitate job search workshops and networking sessions
  • Liaise with employers and recruiters to identify opportunities
  • Track client progress and adjust strategies as needed


Employment consultant

Salvation Army
12.2023 - 05.2025
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Proofread and edited clients' resumes to improve interview chances.
  • Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.

Business support Officer- Workforce Australia At Parramatta

APM
11.2023 - 12.2023
  • Provide a range of administrative and support services for one or more of the following functions: Finance Management, Resources Management, Assets Management, Contract Management & Procurement Management, Records Management and Business Development
  • Collect and compile information and prepare documentation and correspondence in line with quality and organisational requirements to support information flow and inform decision making.

APM Auburn /Parramatta- Employment & Disability Job Services

APM
04.2021 - 06.2022

Hospital Administrator

Sterling Hospitals
05.2015 - 02.2019
  • Operations Management
    Oversee daily administrative functions of the practice
    Ensure compliance with healthcare regulations and standards
    Maintain electronic health records and patient databases
    Supervise billing, collections, and insurance claims2
  • Financial Oversight
    Manage budgets, payroll, and financial reporting
    Coordinate accounts receivable/payable
    Monitor inventory and negotiate with suppliers3
  • Staff Leadership
    Hire, train, and supervise administrative and clinical staff
    Schedule staff rosters and arrange locum cover when needed
    Conduct performance reviews and staff meetings3
  • Patient Relations
    Address patient complaints and feedback
    Ensure high-quality customer service and patient satisfaction
    Promote services and maintain a welcoming environment
  • Strategic Planning
    Collaborate with physicians to develop business strategies
    Lead accreditation and quality improvement initiatives
    Implement disaster recovery and business continuity plans

Business Development Executive

Right at Home-In Homecare & Assistance
08.2017 - 02.2019

Education

Masters in Hospital Administration (MBA - Master in Hospital and healthcare Services Management) - MBA

University of Bedfordshire
London,UK
01.2014

Post Graduation in Hospital Administration(PGDHA) -

Mumbai University
01.2011

Bachelor's degree in Homoeopathy (BHMS-Bachelor of Homoeopathy in Medicines and Surgery) -

Dr V.H. Dave Homoeopathic Medical College
01.2010

Skills

  • Strategic Planning

    • LeadershipTeam coordination, conflict resolution, decision-makingCommunicationClear verbal and written communication, active listeningFinancial AcumenBudgeting, financial reporting, cost controlRegulatory KnowledgeUnderstanding of healthcare/legal compliance, OH&S standardsTech ProficiencyPractice management software, data security, digital record keepingOrganizational SkillsTime management, multitasking, attention to detailStrategic ThinkingBusiness planning, service improvement, stakeholder engagementMarketing knowledge, Career Counselling,Disability services,Microsoft Office

Additional Information

I am Fully vaccinated- Citizen and has Au driver licence.

Certification

First Aid Certification

Working with children check.

NDIS worker screening check

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Professional Working

Timeline

Career Transition Assistance

Jobs Statewide
06.2025 - Current

Employment consultant

Salvation Army
12.2023 - 05.2025

Business support Officer- Workforce Australia At Parramatta

APM
11.2023 - 12.2023

APM Auburn /Parramatta- Employment & Disability Job Services

APM
04.2021 - 06.2022

Business Development Executive

Right at Home-In Homecare & Assistance
08.2017 - 02.2019

Hospital Administrator

Sterling Hospitals
05.2015 - 02.2019

Post Graduation in Hospital Administration(PGDHA) -

Mumbai University

Bachelor's degree in Homoeopathy (BHMS-Bachelor of Homoeopathy in Medicines and Surgery) -

Dr V.H. Dave Homoeopathic Medical College

Masters in Hospital Administration (MBA - Master in Hospital and healthcare Services Management) - MBA

University of Bedfordshire

References

Available on request

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Twinkle Patel