TWINKLE GUPTA
Kwinana
Summary
Dynamic customer service professional with a proven track record at TATA AIG, adept at resolving conflicts and enhancing customer loyalty. Skilled in complaint resolution and active listening, I thrive in high-pressure environments, ensuring customer satisfaction through informed recommendations and efficient problem-solving. Committed to delivering exceptional service and fostering positive relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
KRAVERS KITCHEN
02.2023 - 01.2025
- Greet customers with a friendly and welcoming attitude.
- Take customer orders accurately and efficiently.
- Address customer inquiries, concerns, and requests in a polite
and professional manner - Prepare and assemble food items according to standardized
recipes and quality standards. - Ensure food safety and hygiene by following proper handling and storage procedures.
- Double-check orders for accuracy before handing them to
customers. - Maintain a clean and organized work area, including food
preparation stations and dining areas. - Handle cash transactions accurately and responsibly.
- Participate in training sessions to learn about menu items,
procedures, and safety protocols. - Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Customer Service Executive
TATA AIG
08.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Education
Master of Science - Commerce
Curtin University
Perth, WA03-2027
Post Graduate Programme in Management - Marketing Management
ICFAI BUSINESS SCHOOL
MUMBAI, INDIA03-2020
BBA - Business Administration And Management
THE IIS UNIVERSITY
JAIPUR, INDIA05-2018
Skills
- Customer service & Support
- Critical thinking
- Problem resolution
- Product knowledge
- Complaint handling
- Administrative support
- Peer Relationships
- Strategic Planning
- Customer Service and Support
- Strong Communication Skills
- Problem Solving
- Positive attitude with willingness to learn
- Food Packaging and Labelling
- Ability to stand, walk, and perform physical tasks for extended periods
- Adaptability and Flexibility
Time Avaibility
- Monday - Available all day and night
- Tuesday - Available from 7 AM to 4 PM
- Thursday - Available all day and night
- Friday - Available from 1 PM till whole night
- Saturday - Available all day and night
- Sunday - Available all day and night
Timeline
Customer Service Representative
KRAVERS KITCHEN
02.2023 - 01.2025
Customer Service Executive
TATA AIG
08.2020 - 10.2022
Master of Science - Commerce
Curtin University
Post Graduate Programme in Management - Marketing Management
ICFAI BUSINESS SCHOOL
BBA - Business Administration And Management
THE IIS UNIVERSITY
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