TY TRAN
Keysborough,VIC
Summary
Proven Nail Technician and Customer Service Cashier with a track record of enhancing customer satisfaction and boosting salon revenue through expert nail art design and exceptional client service. Excelled in teamwork and problem-solving at New York Nails, significantly improving customer experiences. Skilled in professional nails art design and customer service, demonstrating a commitment to excellence and collaborative success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Nail Technician
New York Nails
Waverley Garden Shopping Center
09.2019 - Current
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Oversaw schedule to manage appointments of new and existing clients.
- Boosted salon revenue by upselling additional services and retail products to clients.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Communicated effectively with management concerning important customer issues.
Customer Service Cashier
Soul Origin
The Glen Shopping Center
03.2018 - 05.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
TC Quality Meats
Dandenong, VIC
10.2014 - 12.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Certificate III Pathology Collector -
Chisholm Institute
Frankston, VIC07.2024
Certificate III - Individual Support ( Ageing)
Partner Training Australia
Southbank, VIC04.2018
Skills
- Customer Service
- Professional nails art design
- Problem-solving skills
- Client consultation
- Supply Management
- Teamwork and Collaboration
Languages
Vietnamese
Native or Bilingual
Timeline
Nail Technician
New York Nails
09.2019 - Current
Customer Service Cashier
Soul Origin
03.2018 - 05.2018
Customer Service Cashier
TC Quality Meats
10.2014 - 12.2017
Certificate III Pathology Collector -
Chisholm Institute
Certificate III - Individual Support ( Ageing)
Partner Training Australia