TY TRAN
Keysborough,VIC
Summary
Proven Nail Technician and Customer Service Cashier with a track record of enhancing customer satisfaction and boosting salon revenue through expert nail art design and exceptional client service. Excelled in teamwork and problem-solving at New York Nails, significantly improving customer experiences. Skilled in professional nails art design and customer service, demonstrating a commitment to excellence and collaborative success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Nail Technician
New York Nails
09.2019 - Current
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Oversaw schedule to manage appointments of new and existing clients.
- Boosted salon revenue by upselling additional services and retail products to clients.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Communicated effectively with management concerning important customer issues.
Customer Service Cashier
Soul Origin
03.2018 - 05.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
TC Quality Meats
10.2014 - 12.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Certificate III Pathology Collector -
Chisholm Institute
Frankston, VIC07.2024
Certificate III - Individual Support ( Ageing)
Partner Training Australia
Southbank, VIC04.2018
Skills
- Customer Service
- Professional nails art design
- Problem-solving skills
- Client consultation
- Supply Management
- Teamwork and Collaboration
Languages
Vietnamese
Native or Bilingual
Timeline
Nail Technician
New York Nails
09.2019 - Current
Customer Service Cashier
Soul Origin
03.2018 - 05.2018
Customer Service Cashier
TC Quality Meats
10.2014 - 12.2017
Certificate III Pathology Collector -
Chisholm Institute
Certificate III - Individual Support ( Ageing)
Partner Training Australia
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