Tyana Skimmings
. Eagleby,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Play Worker
Australian Institute of Play
2024.01 - Current
- Provided exceptional customer service, addressing concerns or inquiries from parents promptly and professionally.
- Increased parent satisfaction with the play program by maintaining open lines of communication and providing regular updates on their child''s progress.
- Assisted in coordinating special events such as field trips and holiday parties to create memorable experiences for children.
- Maintained accurate records of attendance rates, incident reports and parent communications using designated software programs.
- Strengthened community connections by partnering with local organizations for event collaboration or resource sharing opportunities.
- Promoted physical development through the implementation of various sports and outdoor activities.
- Enhanced children''s social skills by organizing and supervising group activities.
- Contributed to team goals by participating in staff meetings, sharing ideas for improvement, and offering constructive feedback on colleagues'' performance when appropriate.
- Improved communication skills among children by facilitating group discussions and role-playing exercises.
- Collaborated with other Play Workers to develop engaging curriculum that catered to diverse learning styles and interests.
- Managed challenging behaviors effectively by implementing positive reinforcement strategies and setting clear boundaries.
- Supported emotional growth in children by providing guidance on conflict resolution, empathy-building activities, and fostering peer relationships.
- Ensured child safety through diligent supervision, adherence to established policies, and routine inspections of play areas.
- Implemented behavior management techniques consistently, creating a structured environment conducive to learning and growth for all children involved.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
- Administered basic first aid to treat injuries or illnesses.
- Inspected equipment on playground to report any safety concerns.
- Provided support and guidance to children in conflict resolution.
- Encouraged children's emotional and social development.
- Responded to inquiries from parents and guardians.
Residential Youth Worker
Edmen Community Staffing Solutions
2023.01 - Current
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Supported and mentored students in developing skills to become successful in community.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
Trainee Health Worker
Kalwun Health Service
2020.12 - 2021.06
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Developed and maintained courteous and effective working relationships.
Medical Receptionist
Kalwun Health Service
2017.01 - 2020.12
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Enhanced office productivity by handling high volume of callers per day.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
Education
Cert III in Individual Support
Open Colleges
Brisbane, QLD03.2022
Skills
- Self-Motivated
- Customer Service
- Conflict Resolution
- Flexible and Adaptable
- Good listening skills
- Responsible
Timeline
Play Worker
Australian Institute of Play
2024.01 - Current
Residential Youth Worker
Edmen Community Staffing Solutions
2023.01 - Current
Trainee Health Worker
Kalwun Health Service
2020.12 - 2021.06
Medical Receptionist
Kalwun Health Service
2017.01 - 2020.12
Cert III in Individual Support
Open Colleges