Tyanian-Jane Barbara
Mallabula,NSW
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
12
12
years of professional experience
Work History
Hotel Manager
Lalor Park
2015.01 - 2017.02
- Tab / Keno Bar/ Gaming Attendant Float reconciliation, End of shift report's Keno & TAB operations inc Tab Basics course, AML course
- EBT operations ATM operations Auto safe operations
- Gaming operations Dispute resolution regarding customer complaint
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints.
- Provided services efficiently and with high level of accuracy.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
Tab / Keno / Bar & Gaming Attendant
Marayong Brewhouse
2014.07 - 2015.01
- Float reconciliation, End of shift report's Keno & TAB operations inc Tab Basics course, AML course
- EBT operations ATM operations Auto safe operations
- Gaming operations Dispute resolution regarding customer complaint.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
Bar / Gaming Attendant / TAB / Keno / Manager
Doonside Brewhouse
2010.01 - 2011.02
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
Supervisor
Rebel Cleaning & Asbestos Services
2009.05 - 2009.10
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Provided onsite training to help develop employee skills.
- Implemented best practices and safe operating procedures.
- Prioritized and delegated workload based on available materials.
- Liaised with subcontractors regarding work progress.
Bar / Gaming Attendant
Central Hotel
2007.07 - 2009.01
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
Bar / Waitress / Gaming Attendant / Barista
Tamworth Leagues Club
2005.03 - 2007.04
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
RAAF Base Richmond
Richmond, NSW2009
High School Diploma -
Tamworth High School
Tamworth01.2007
Skills
- Office and Staff Streamlining
- Policy and Procedure Adherence
- Guest Services Management
- Accounting Management
- Complaint Resolution
- Hourly Shift Management
- POS Systems
- Shift Scheduling
- Risk Management
- Customer Service
References
- Melissa Woodberry, 0432 644 953
- Alick Stone, 0438 716 949
- Kip, 0407 894 100
Timeline
Hotel Manager
Lalor Park
2015.01 - 2017.02
Tab / Keno / Bar & Gaming Attendant
Marayong Brewhouse
2014.07 - 2015.01
Bar / Gaming Attendant / TAB / Keno / Manager
Doonside Brewhouse
2010.01 - 2011.02
Supervisor
Rebel Cleaning & Asbestos Services
2009.05 - 2009.10
Bar / Gaming Attendant
Central Hotel
2007.07 - 2009.01
Bar / Waitress / Gaming Attendant / Barista
Tamworth Leagues Club
2005.03 - 2007.04
RAAF Base Richmond
High School Diploma -
Tamworth High School