Tyannah Madden
CARDIFF,NSW
Summary
Adept at fostering memorable dining experiences, I excelled in roles at Grill'd and Lone Star, enhancing customer satisfaction through exceptional service and safe food handling. My ability to manage high-pressure situations and resolve complaints efficiently showcases my strong work ethic and exceptional customer service skills, contributing significantly to the positive reputation of my previous employers.
Overview
2
2
years of professional experience
Work History
Waitress Trainee
Grill'd
09.2023 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Contributed to increased revenue by upselling menu items and suggesting complementary dishes or beverages based on guests'' preferences.
- Adhered strictly to food safety guidelines reducing potential health risks associated improper handling storage.
- Supported fellow trainees learning process sharing own experiences insights mentoring new hires.
- Facilitated smooth transitions between shifts by thoroughly reviewing reservations, table assignments, and special requests with incoming staff members.
- Worked closely supervisors identify areas growth development participated additional workshops courses further hone skills.
- Demonstrated proficiency in using point-of-sale systems for efficient order processing and payment transactions.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Waitress Trainer
Lone Star
08.2022 - 05.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Education
12 - Hospitality
Glendale High School
Glendale, NSW09.2023
Skills
- Cleanliness
- Order Taking
- Handling Complaints
- Memory retention
- Food presentation
- Strong Work Ethic
- Table Setting
- Exceptional customer service
- Safe Food Handling
Timeline
Waitress Trainee
Grill'd
09.2023 - Current
Waitress Trainer
Lone Star
08.2022 - 05.2023
12 - Hospitality
Glendale High School
Similar Profiles
Mariam Sulemana BandaMariam Sulemana Banda
Team Member at Grill'dTeam Member at Grill'd
Tailah UrquhartTailah Urquhart
Team Leader at Grill'dTeam Leader at Grill'd
Frank MarkFrank Mark
Team Leader at Grill'dTeam Leader at Grill'd