Tyla Clark
Perth,WA
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with order management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
3
3
years of professional experience
Work History
Special Orders Team Member
Bunnings
06.2021 - Current
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Communicated pleasantly and professionally when answering phones and making announcements over PA system.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Actively participated in seasonal resets of the store layout, enabling a smooth transition between merchandise offerings.
- Managed efficient cash register operations.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skillfully navigated multiple software programs simultaneously while completing tasks, improving time management abilities.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Communicated with suppliers to resolve customer issues
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Mindarie Senior College
Mindarie, WA10.2020
Skills
- Workplace Safety
- Complaint Resolution
- Customer Service
- Problem-Solving
- Computer Skills
- Call Management
Timeline
Special Orders Team Member
Bunnings
06.2021 - Current
High School Diploma -
Mindarie Senior College
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