Tyla O’Toole
Davistown
Summary
Dynamic Head Barista with proven expertise in managing café operations, employee training, and time management. Committed to delivering exceptional customer service and maintaining high standards of cleanliness.
Overview
5
5
years of professional experience
Work History
Head Barista
Gosford Hospital
Gosford
02.2024 - Current
- Oversaw daily café operations in high-traffic hospital setting, ensuring smooth service delivery.
- Ensured high standards of cleanliness and food safety compliance.
- Created and maintained positive customer relationships through excellent service.
- Trained new baristas on coffee preparation techniques, enhancing team skill level and service quality.
Cafe Barista
Bee's Knee's
Copacabana
11.2023 - 02.2024
- Crafted and presented diverse coffee beverages, enhancing customer experience.
- Ensured clean and organized café environment, supporting efficient operations.
- Trained new baristas on beverage preparation techniques and café policies.
- Collaborated with team members to ensure smooth café operations during peak hours.
- Welcomed customers and accurately processed orders, fostering positive interactions.
Cafe Manager
Cove Cafe
Terrigal
03.2021 - 10.2023
- Managed daily cafe operations to deliver smooth service and maximize customer satisfaction.
- Supervised staff, training and supporting them to improve overall service quality.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Operated espresso machine and brewing equipment efficiently.
- Trained new staff on operational procedures and customer service standards to ensure consistency.
Education
High School Diploma -
Kincumber High School
Kincumber, NSW10-2018
Skills
- Espresso preparation
- Opening and closing duties
- Supply ordering
- Multitasking and organization
- Task prioritization
- Employee training
- Leadership skills
Timeline
Head Barista
Gosford Hospital
02.2024 - Current
Cafe Barista
Bee's Knee's
11.2023 - 02.2024
Cafe Manager
Cove Cafe
03.2021 - 10.2023
High School Diploma -
Kincumber High School