TYLA SLEEP

• Established partnerships with independent medical clinics across Australia to expand the network for occupational health services.
• Maintained strong relationships with existing clinic partners to ensure high-quality medical assessments and services for major clients.
• Maintained professional communication with clients, delivering exceptional customer service and ensuring their needs were met with efficiency and care.
• Managed scheduling, coordinated bookings, and handled data entry and reporting to support operational efficiency.
• Provided exceptional customer service, assisting applicants with medical assessments and addressing inquiries via phone, email, and in-person.
• Ensured smooth office operations through proactive inventory management and supply restocking.
• Excelled in high-pressure environments, prioritizing tasks and meeting deadlines effectively.

• Built trusting and positive relationships with children, fostering their development and wellbeing.
• Fostering safe and inclusive environments, supporting children’s social skills, positive behaviour, learning and overall wellbeing.
• Developed and implemented learning plans, documenting progress and milestones to promote educational growth.
• Maintained clean and organised environments, ensuring the health and safety of children both indoors and outdoors.
• Contributed to the review of centre policies, procedures, and risk assessments to ensure a safe and compliant learning space.
• Engaged in professional development, First-Aid, CPR, and Anaphylaxis training, to maintain high standards of care and safety.
• Communicated regularly with parents to update them on children’s progress, activities, and behaviours.
• Designed and facilitated age-appropriate activities to enhance cognitive, emotional, and social development.
• Observed and identified children needing additional support, implementing strategies to foster their growth.
• Coordinated group activities, encouraging exploration, problem-solving, and positive relationships.
• Supervised and ensured safety of children, while fostering positive peer interactions and adapting learning environments on-the-go to align with children's interests and learning needs.

• Actively listened to customers, asking open-ended questions to identify needs and provide efficient solutions.
• Excelled in fast-paced, high-pressure environments, maintaining professionalism and composure.
• Maintained clear and consistent communication across departments, including with fellow advisors, service managers, and external partners.
• Provided ongoing support to customers during short-term and long-term repairs, ensuring satisfaction throughout the process.
• Handled high-volume customer calls, emails, and administrative tasks, including service bookings, warranty claims, invoices, and purchase orders.
• Stayed updated on product and service changes to provide accurate information to customers.
• Collaborated with colleagues to enhance the customer service experience and exceed team goals.
• Adapted quickly to changes, maintaining a positive and proactive approach to challenges.

As per early childhood educator