Tylah Cox
Tarneit,VIC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Packer
Waterlife Aquarium
05.2023 - Current
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Measured quantity, weight and dimensions to determine cost of the product
- Placed items into bags, boxes or other containers.
- Sorted and stacked finished items.
- Re-packaged damaged or incorrectly packaged items.
Customer Service Associate
BK Gymnastics Hoppers Crossing
01.2023 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
Education
The Grange P-12 College
Hoppers Crossing, VICSkills
- Customer Support
- Team Collaboration
- Problem Resolution
- Safety Regulations
- Inventory Control
- Communication
- Respectfulness
- Product Packaging
- Supply Management
age
17/09/2007
availability
i am looking for part time/full time work, available everyday
Timeline
Packer
Waterlife Aquarium
05.2023 - Current
Customer Service Associate
BK Gymnastics Hoppers Crossing
01.2023 - 04.2023
The Grange P-12 College
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