Tylah Dykes
Flagstone, Brisbane ,QLD
Summary
I am a warm, client-focused team player who can consistently perform autonomously. I connect with a diverse range of people, maintaining organizational goals and outcomes. I am looking to grow my professional expertise and experience through new opportunities and career development.
Overview
10
10
years of professional experience
Work History
Pharmacy Assistant
Life Pharmacy
Tauranga NZ, BOP
06.2023 - 07.2024
- Assisted pharmacists in preparing and dispensing medications to customers.
- Managed inventory by tracking stock levels and restocking shelves regularly.
- Provided excellent customer service by answering inquiries and offering product recommendations.
- Maintained a clean and organized workspace to ensure compliance with safety standards.
- Handled cash register operations, including processing payments and managing receipts.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Greeted customers upon arrival at the pharmacy counter.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Delivered quality care to customers through close collaboration with pharmacist.
- Restocked shelves and prepared expired drugs for return.
- Trained new pharmacy staff in procedures and customer service standards.
- Answered customer questions about prescribed and OTC medications.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Prepared labels for prescriptions and dispensed medications to patients.
Retail Assistant
Quicksilver Cairns DFO
Cairns , Queensland
08.2019 - 02.2020
- Assisted customers in selecting products and provided personalized recommendations.
- Managed inventory levels and organized stock on the sales floor.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and ensured visual merchandising standards.
- Collaborated with team members to enhance customer service experience.
- Handled customer inquiries and resolved issues effectively.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Pharmacy Technician Trainee
Unichem Faulkners Pharmacy
Tauranga NZ, BOP
03.2017 - 08.2019
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by restocking shelves and organizing supplies.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Performed cashier duties such as accepting payments and issuing receipts.
- Maintained patient profiles and medication records.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Maintained clean and organized pharmacy shelving and work areas.
Aged Care Worker
Hodgeson house
Tauranga , New Zealand
02.2014 - 10.2016
- Assisted residents with daily living activities and personal care needs.
- Maintained a clean and safe environment for all residents.
- Collaborated with healthcare professionals to coordinate patient care plans.
- Provided companionship and emotional support to enhance resident well-being.
- Documented care activities accurately in resident records and logs.
- Supported mobility and physical activity through exercise programs and assistance.
- Participated in ongoing training to improve caregiving skills and knowledge.
- Responded quickly to emergency situations involving elderly clients.
Education
Tauranga Girls College
Tauranga New ZealandOpen Polytechnic
Tauranga New Zealand Some College (No Degree) - NZQA Certificate in Retail
Green Cross Health
New Zealand Skills
- Medication dispensing
- Documentation
- Appointment scheduling
- Prescription processing
- Label preparation
- Cash register operation
- Patient record maintenance
- Attention to detail
- Effective communication
- Problem solving
- Customer service
- Time management
- Customer relationship management
- Patient care
- Customer assistance
- Adaptability
- Retail sales customer service
Custom Section 1
References
Sue Coleman ; Pharmacy Retail Manager - 0211783471 - curlysue1978@gmail.com
Timeline
Pharmacy Assistant
Life Pharmacy
06.2023 - 07.2024
Retail Assistant
Quicksilver Cairns DFO
08.2019 - 02.2020
Pharmacy Technician Trainee
Unichem Faulkners Pharmacy
03.2017 - 08.2019
Aged Care Worker
Hodgeson house
02.2014 - 10.2016
Tauranga Girls College
Open Polytechnic
Some College (No Degree) - NZQA Certificate in Retail
Green Cross Health