Tylah Heany
Shellharbour,NSW
Summary
Hello! I'm Tylah. Im 24 years old and I am a bubbly, hardworking personality that loves to get the job done and have fun along the way.
In my past employment I have been known to be an energetic and dependable professional, with excellent customer service, organizational and communication skills. I Anticipate any customers needs and provide service proactively while quickly and accurately responding to customer inquiries. I will always strive to demonstrate a consistently positive attitude and create a welcoming atmosphere for customers and colleagues.
I believe I am an Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a strong willingness to take on added responsibilities to meet team goals.
I Thankyou for your time and consideration!
Overview
8
8
years of professional experience
Work History
Food and Events Attendant
The Lodge Jamberoo
11.2023 - 02.2024
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Conducted thorough inspections of facilities to identify areas requiring maintenance or repair, reporting findings to management for prompt resolution.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Collaborated with team members to improve overall service quality and guest experience.
- Greeted customers and offered them assistance.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Supported event coordination efforts, ensuring successful execution of special occasions for clients.
Swim Instructor
Leonies Swim For Life
02.2016 - 09.2023
- Collaborated with other fitness professionals to develop and implement new programs.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Contributed to facility cleanliness by performing routine maintenance tasks such as skimming the pool surface or testing water quality before lessons began.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Facilitated teamwork among students during group exercises, promoting peer support as a valuable component of skill development.
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
Food, Beverage and Events Attendant
Shoalhaven Entertainment Centre
03.2023 - 08.2023
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Collaborated with management team, promoting efficient and effective coatroom operation.
Ride Attendant
Jamberoo Action Park
10.2021 - 02.2022
- Trained new recreation attendants on safety procedures and customer service tactics.
- Upheld high standards of cleanliness throughout the park, keeping walkways clear of debris and hazards for guest safety.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
- Assisted in the training of new team members to ensure consistent quality service across all ride attendants.
- Conducted inventory, stocking and merchandising to track supplies and placed orders.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
Education
Bachelor of Arts - Music
JMC Academy
Sydney, NSW09.2020
High School Diploma -
Wollongong High School of The Performing Arts
Fairy Meadow, NSW09.2018
Skills
- Guest Relations
- Team player attitude
- Patience and understanding
- Safety understanding
- Initiative and Self-Motivation
- Reliability and punctuality
- Strong Work Ethic
- Dependable and Responsible
- Conflict Resolution
- First Aid/CPR
- Attention to Detail
- Teamwork and Collaboration
- Time Management
- Problem Resolution
- Calm Under Pressure
- Active Listening
- Troubleshooting
- Friendly, Positive Attitude
- Excellent Communication
Music, musical theatre and gigging at events and restaurants in the Illawarra
For over 15 years I have been performing musicals and stage shows both community and professional. I also perform on a regular basis being part of a live acoustic duo.
Timeline
Food and Events Attendant
The Lodge Jamberoo
11.2023 - 02.2024
Food, Beverage and Events Attendant
Shoalhaven Entertainment Centre
03.2023 - 08.2023
Ride Attendant
Jamberoo Action Park
10.2021 - 02.2022
Swim Instructor
Leonies Swim For Life
02.2016 - 09.2023
Bachelor of Arts - Music
JMC Academy
High School Diploma -
Wollongong High School of The Performing Arts
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