Tylah Jane Chapple
Perth,Australia
Summary
Dedicated administration professional with a background in marketing and education seeking a full-time position. Skilled in CRM systems, booking and invoicing software, and equipped with persistence, patience, and enthusiastic energy. Ready to reenter the workforce and continue growing in a long-term industry.
Overview
14
14
years of professional experience
Work History
Cleaner
Iclean Perth
Perth, Australia
02.2022 - 10.2024
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Provided assistance with laundry services when needed.
Social Media Marker
TIS Recruitment
East Perth, WA
10.2016 - 03.2019
- Developed and implemented successful social media campaigns to support company objectives and bring awareness to potential candidates for shutdown positions.
- Managed the daily operations of all assigned social media accounts.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
- Achieved cost-savings by developing functional solutions to problems.
Receptionist
A Womans Spark
Wangara, WA
07.2013 - 06.2016
- Coordinated efficient handling of inquiries across multiple platforms
- Using SugarCRM to document a potential customer's movement through the 'sales pipeline'.
- Served as initial contact prior to customer reaching the Hot stage
- Ensured smooth operations despite being the only administrative support
- Implemented new role duties enhancing direct booking and lead handover processes
- Engaged in networking opportunities to stay informed on solar industry advancements
- Maintained filing system for important documents such as contracts and invoices.
- Organized special events such as company parties or trips for employees.
Front Desk Receptionist
Mullaloo BP Mechanics
Mullaloo, WA
01.2011 - 06.2013
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed vendor payments and reconciled vendor statements.
- Resolved discrepancies between invoice information and purchase orders.
- Maintained accurate records of all invoices, payments, credits, and other transactions.
- Provided excellent customer service by responding promptly to inquiries from vendors or customers regarding billing issues or discrepancies.
- Facilitated communication between mechanics team and clients.
- Updated daily log book with information on services and client bookings.
Education
Cert IV - Marketing Communications
West Coast Institute of Technology
01.2015
Skills
- Crm software - Sugar Ray
- Recruitment
- Applicant sourcing
- Background Checks
- Excel spreadsheets
- Adobe indesign
- Google business
- Google analytics
- Facebook Advertising Strategy
- Coordinating Marketing Channels
- Enhancing Brand Visibility Online
- Developing campaigns
- Social Media Management
- Market research, forecasting, and analysis
Seeking
Full Time Employment
Languages
English, Studied French from ages 8 to 14 years
Additionalinformation
Michael Hanson, Pop up in-store booth, 02/01/16 to 01/31/17, Myer perfume section, Festivals Groovin The Moo, Stereo Sonic (attended drinks stall), Woolworths deli section, taste testing, Priceline Pharmacy Whitfords, Store Supervisor, 2015, Weekends, Bella Fonte, Waitress, 2011 to 2012, Breakwater, Waitress, 01/01/17 to 03/31/17, Weekend work, Wetzel Pretzel, Various, 02/01/08 to 11/30/10, Afterschool, late night and weekends, Upon request for contact details (via phone)
Personal Information
- Available: Immediate Start
- Date of Birth: 01/14/93
- Gender: Female
Accomplishments
- Australian Marketing Institute Membership 2016 (received a year membership in Tafe)
References
References available upon request.
Timeline
Cleaner
Iclean Perth
02.2022 - 10.2024
Social Media Marker
TIS Recruitment
10.2016 - 03.2019
Receptionist
A Womans Spark
07.2013 - 06.2016
Front Desk Receptionist
Mullaloo BP Mechanics
01.2011 - 06.2013
Cert IV - Marketing Communications
West Coast Institute of Technology
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