Tylah Knights
Geelong,Victoria
Summary
Hardworking team leader possesses extensive knowledge of customer service processes and best practices, with a proven track record of success in effectively training and motivating customer service teams. Skilled in building positive relationships with customers, understanding customer needs, and resolving customer service issues with professionalism and efficiency. Committed to providing exceptional customer service and fostering customer loyalty.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE SUPERVISOR
Woolworths
04.2021 - Current
- Resolved escalated customer issues with patience and understanding
- Trained customer service representatives on customer service standards, policies, and procedures
- Provided excellent customer service to clients, resolving their inquiries and complaints in a timely manner
- Maintained up-to-date knowledge of changes in products or services offered by the company
- Trained new customer service staff on company policies, procedures, and software systems
- Implemented best practices for handling difficult conversations with customers while maintaining professionalism
- Provided accurate information to customers on merchandise return policies, refunds and warranty repairs
- Coordinated with other departments to ensure customers received accurate information about products or services
- Prepared and presented monthly customer service performance reports to management
- Developed strategies to improve customer service processes, increasing efficiency and productivity of the team
- Reviewed employee attendance records regularly to ensure adherence to company policies
- Developed new hires by coaching and evaluating employee performance
- Assisted customers via phone calls, emails or online chats while delivering exceptional customer service.
Childcare Educator Trainee
The Hive
04.2024 - 05.2024
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Online Department Assistant Manager
Woolworths
02.2024 - 04.2024
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
DELI TEAM MEMBER
Woolworths
02.2020 - 04.2021
- Trained new hires on proper use of equipment as well as following established protocols for food preparation
- Consistently followed company policies related to food safety regulations, portion control guidelines and sanitation standards
- Collaborated effectively with coworkers during peak periods to ensure quick turnaround times on orders
- Maintained cleanliness of deli counter, display cases and storage areas throughout the day
- Provided guidance to new team members on proper safety procedures for food handling and preparation
- Adhered to all health regulations regarding safe food handling practices
- Ensured high quality standards were met when preparing food items such as sandwiches, salads and platters
- Developed excellent customer service skills while assisting customers in selecting deli items
- Built strong relationships with regular customers through providing friendly service consistently.
DELI TEAM MEMBER
Woolworths
04.2018 - 02.2020
- Maintained cleanliness of deli counter, display cases and storage areas throughout the day
- Practiced effective time management techniques while multitasking between multiple orders at once
- Sliced and weighed deli meats and cheeses for customer purchase
- Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information
- Operated meat slicing equipment safely and followed established safety protocols
- Stocked deli display cases with products and rotated items using first in, first out method
- Understood and followed food safety procedures and requirements
- Ensured proper labeling of prepared foods with expiration dates
- Demonstrated strong communication skills when interacting with customers and coworkers
- Prepared, packaged, and labeled products for sale to customers
- Promoted deli specials and new products to customers
- Maintained a clean and organized work area by sweeping, mopping, and stocking shelves
- Adhered to health regulations regarding food handling and sanitation standards
- Restocked shelves after each shift and rotated product inventories as necessary
- Wrote out and prepared deli tray and special orders
- Organized storage areas to ensure efficient access and retrieval of products.
Education
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Wodonga senior secondary college
Wodonga, Victoria11.2017
HIGH SCHOOL DIPLOMA -
Wodonga middle years college
Wodonga, Victoria12.2016
Skills
- Customer Service
- Contact Management Systems
- Training Programs
- Special Assignments
- Customer Relationship Management
- Maintaining Clean Work Areas
- Workflow Schedules
- Rewards Programs
- Schedule Management
- New Hire Training
- Customer Relations
- Customer Escalations
- Employee Scheduling
- Team Building and Leadership
- Work Prioritization
- Positive and Constructive Feedback
- Handling Escalations
- Call Monitoring
References
References available upon request
Timeline
Childcare Educator Trainee
The Hive
04.2024 - 05.2024
Online Department Assistant Manager
Woolworths
02.2024 - 04.2024
CUSTOMER SERVICE SUPERVISOR
Woolworths
04.2021 - Current
DELI TEAM MEMBER
Woolworths
02.2020 - 04.2021
DELI TEAM MEMBER
Woolworths
04.2018 - 02.2020
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA -
Wodonga senior secondary college
HIGH SCHOOL DIPLOMA -
Wodonga middle years college
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