Tylah-Reine Magele
Summary
Cultivated strong leadership and team coordination skills in fast-paced hospitality environment. Developed expertise in managing guest services and ensuring operational efficiency.
Experienced with team leadership, conflict resolution, team bonding, and guest satisfaction in hospitality setting. Utilizing operational management skills to streamline processes and improve service quality.
I enjoy being in respectful and fun working environments that allow room for improvement, learning and encouragement.
Currently seeking to transition into new or similar field where these transferable skills can drive success and growth. But also expand my knowledge and skill.
Overview
3
3
years of professional experience
Work History
Hospitality Supervisor
Grill'd
11.2023 - Current
- Assisted in daily operations, ensuring smooth service flow and guest satisfaction.
- Supported team members in maintaining cleanliness and organization of hospitality areas.
- Learned to operate point-of-sale systems for efficient transaction processing.
- Collaborated with staff to enhance customer experience through effective communication.
- Participated in training sessions to improve knowledge of hospitality standards and procedures.
- Monitored inventory levels, reporting shortages to ensure timely replenishment.
Retail Worker
Coles Supermarket
11.2022 - 02.2025
- Resolved customer inquiries and complaints, fostering positive relationships and satisfaction.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Certificate III - Hospitality SIT30622
Sarina Russo
Brisbane, QLD06-2025
First Aid And CPR - Health And Safety
Australian Red Cross
Brisbane, QLD11-2024
Responsible Service of Alcohol (RSA) - Hospitality
Sarina Russo
Brisbane, QLD01-2024
Certificate III - Health And Fitness
Ormeau Woods State High School
Gold Coast, QLD11-2023
Year 12 - High School
Ormeau Woods State High School
Gold Coast, QLD11-2023
NCEA Level 1 - High School
Wellington East Girls College
New Zealand02-2022
Skills
- Complaint handling
- Task delegation
- Facility maintenance
- Guest satisfaction monitoring
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Active listening
- Adaptability and flexibility
- Cash handling
- Food and beverage service
- Professionalism
Accomplishments
Top 3 runner up for the Gold Coast Student Excellence Awards in Excellence in Championing Diversity 2024
Timeline
Hospitality Supervisor
Grill'd
11.2023 - Current
Retail Worker
Coles Supermarket
11.2022 - 02.2025
Certificate III - Hospitality SIT30622
Sarina Russo
First Aid And CPR - Health And Safety
Australian Red Cross
Responsible Service of Alcohol (RSA) - Hospitality
Sarina Russo
Certificate III - Health And Fitness
Ormeau Woods State High School
Year 12 - High School
Ormeau Woods State High School
NCEA Level 1 - High School
Wellington East Girls College
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