Summary
Overview
Work History
Education
Skills
Certification
Timeline
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TYLER AH-CHONG

TYLER AH-CHONG

Moorebank,Australia

Summary

Dedicated and disciplined athlete with experience playing at the semi-professional level. Demonstrates strong teamwork, leadership, and time management skills both on and off the field. Committed to physical fitness, strategic gameplay, and achieving high-performance standards in competitive environments

Overview

7
7
years of professional experience
1
1
Certification

Work History

Collection Specialist

Angle Finance
06.2024 - 08.2025
  • Worked in environment handling manual and automatically dialled outbound
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.
  • Contributed to a positive work environment by providing support, guidance, and expertise to junior team members as they navigated complex collections situations.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services, and collection strategies.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt.
  • Experienced in reviewing accounts for repossession and managing referral processes. Skilled in early and late-stage collections, negotiating settlements, and ensuring compliance. Strong attention to detail and ability to drive results in high-volume environments

Commercial Account Manager

ARMA Group Holdings Pty Ltd
01.2021 - 06.2024
  • Maintain and improve customer satisfaction
  • Work in conjunction with internal sales team
  • Strong focus on high performance and meeting KPI targets
  • Working knowledge of MS Office sufficient to create presentations and manage spreadsheets
  • Proven skip searching abilities
  • Managed high volume telephone calls, e-mails and letters to follow up overdue amounts and execute debt recovery to minimise further ageing of debt
  • Maintained reporting schedule for clients
  • Regular customer/client meetings
  • Build and maintained positive relationships with commercial clients, acting as a primary point of contact for debt-related inquiries and concerns. Establish rapport, demonstrate professionalism, and provide exceptional customer service to strengthen client relationships

Commercial Collections Officer

ARMA Group Holdings Pty Ltd
01.2020 - 04.2021
  • Strong focus on high performance and meeting KPI targets
  • Actively participate in regular team meetings, training and 1:1 coaching
  • Assist in decreasing the arrears portfolio through effective collections
  • Creative and innovative approach to problem solving
  • Established full responsibility for all payment or collection related inquiries, concerns, arrangements
  • Maintained and effectively worked a commercial (B2B) portfolio of outstanding client debt ensuring activities are completed within the guidelines
  • Managed high volume telephone calls, e-mails and letters to follow up overdue amounts and execute debt recovery to minimise further ageing of debt
  • Managed debt collection activities, ensuring compliance with PCI-DSS standards for secure credit card payment processing

Consumer Collections Officer

ARMA Group Holdings Pty Ltd
07.2018 - 01.2020
  • Strong focus on high performance and meeting KPI targets
  • Actively participate in regular team meetings, training and 1:1 coaching
  • Negotiated payment arrangements for customers unable to meet contractual requirements
  • Maintained all debtor and client correspondence by documenting call results and performing follow-up as needed
  • Maintained and effectively work a consumer portfolio of outstanding client debt ensuring activities are completed within the guidelines
  • Managed high volume telephone calls, e-mails and letters to follow up overdue amounts and execute debt recovery to minimise further ageing of debt

Education

High School Diploma -

Endeavour Sports High School
Sydney, NSW

Skills

  • Strong verbal and written communication skills
  • Building and maintaining client rapport
  • Strong negotiation skills, with the ability to handle difficult conversations and build positive customer relationships
  • Ability to work independently and collaboratively in a team-oriented environment
  • Excellent organisational and time management abilities to prioritise tasks and meet collection targets
  • Customer service skills

Certification

  • Cert IV Leadership and Management
  • Cert 3 Customer Engagement

Timeline

Collection Specialist

Angle Finance
06.2024 - 08.2025

Commercial Account Manager

ARMA Group Holdings Pty Ltd
01.2021 - 06.2024

Commercial Collections Officer

ARMA Group Holdings Pty Ltd
01.2020 - 04.2021

Consumer Collections Officer

ARMA Group Holdings Pty Ltd
07.2018 - 01.2020

High School Diploma -

Endeavour Sports High School

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TYLER AH-CHONG