TYLER AMAS
Gold Coast,QLD
Summary
Enthusiastic self-motivated professional with strong interpersonal and communication skills, seeking a new opportunity to make a meaningful impact and contribute to a successful team. Eager to learn new skills and be part of an organisation that aligns with a passion for making a difference.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Senior Information and Development Officer (A06), Office of the Director-General
Queensland Health
10.2023 - 11.2024
- Provide leadership and training to the Executive Support Unit team, determining resource allocation and priorities while providing professional support, coaching and direction to team members
- Assisted in recruitment processes to fulfill staff coverage requirements
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Facilitate and coordinate the flow of information between the Office of the Minister for Health, Mental Health and Ambulance Services, Minister for Women and Queensland Health, through liaison with relevant staff across the organisation, for the purposes of critical issues management
- Identify and develop proactive responses to emergent and contentious issues
- Provide expert advice and support on a range of administrative, records management, and correspondence policies and processes to staff at all levels across Queensland Health in the preparation of correspondence for the Minister and the Director-General
- Proofread and edit correspondence and briefing notes for the signature of the Minister and the Director-General, in accordance with departmental standards for integrity, accuracy and timeliness, while also adhering to the Code of Conduct and Ministerial Guidelines
- Allocate correspondence to the appropriate Division or Hospital and Health Service, determining the action required and the urgency
- Report on outstanding correspondence for the Minister ahead of Community Cabinet
- Assist in resolving problems arising from provision of conflicting information and ensure consistency of advice within Government policy and Departmental objectives and procedures and communicate this advice to stakeholders within Queensland Health
- Identify improvements and implement changes to ensure the provision of quality and timely information and documentation for the Minister and Director-General
- Develop executive correspondence processes and maintain effective communication networks within Queensland Health
Health Service Correspondence Coordinator (A06)
Gold Coast University Hospital
05.2023 - 10.2023
- Managed the Correspondence Unit, Gold Coast University Hospital, delivering quality administrative support to the Chief Executive, while overseeing staff coverage requirements, ensuring consistent practices and service delivery across the unit
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Boosted team morale and productivity by organising team-building activities and maintaining open-door policy for feedback and concerns.
- Oversight and tracking of all incoming and outgoing correspondence and briefing requests for the Office of the Chief Executive, Gold Coast Hospital and Health Service, while maintaining sensitivity and confidentiality
- Effectively determined resource allocation and priorities, while providing professional support, coaching, and direction to team members
- Drafted correspondence, briefing notes, Possible Parliamentary Questions, and Hot Issues Briefs for the signature of the Chief Executive, Gold Coast Hospital and Health Service, the Director-General, and Minister, Queensland Health, in accordance with government guidelines, protocols, standards and policies
- Listened to Question time in Parliament, noting Gold Coast health related questions directed to any Minister or the Premier and obtained necessary information in preparation for requests for Questions on Notice
- Remained up to date on hot issues in the Media to be proactive in determining when a Hot Issues Brief or Possible Parliamentary Question may be required for the Minister
- Provided advice to the Chief Executive and Senior Executives in preparing responses to requests for information from the Office of the Director-General, Queensland Health
- Identified hot issues within Gold Coast Hospital and Health Service and coordinated appropriate information for the Chief Executive and Minister, in preparation for the annual Estimates Committee Hearing
- Provided high level support and guidance to staff across Gold Coast Hospital and Health Service regarding preparation of correspondence, ensuring high quality responses to patients and consumers
Senior Information Officer (A05), Office of the Director-General
Queensland Health
03.2020 - 05.2023
- Assisted in the implementation of the new records system, Content Manager, by reviewing the workflows, providing feedback and suggesting improvements to the new workflow process, ahead of the system rollout to the Department of Health
- Assisted the Departmental Liaison Office part-time to manage and respond to the high demand of incoming complaints received regarding COVID-19
- Managed all incoming and outgoing correspondence and briefing note requests for the Minister and the Director-General, while maintaining sensitivity and confidentiality
- Generated and critically analysed weekly statistical reports to monitor the status and quality of documentation and follow-up overdue correspondence
- Managed competing work priorities in a challenging environment, monitoring tasks and facilitating the successful delivery of high-quality documents in an environment of constricted timeframes and competing demands
- Proofread and edited correspondence and briefing notes for the signature of the Minister and the Director-General, in accordance with departmental standards for integrity, accuracy and timeliness
- Maintained strong working relationships with staff across Queensland Health, and liaised, negotiated and consulted with officers to support business activity
- Continually reviewed and improved processes across the Office of the Director-General to ensure the provision of quality and timely information and documentation for the Director-General
- Provided training, advice and support to staff at all levels across the Department of Health and Hospital and Health Services in the preparation of correspondence for the Minister and Director-General
Executive Administration Officer (A05), Office of the Deputy Director-General, Clinical Excellence Queensland
Queensland Health
03.2018 - 03.2020
- Divisional Representative in the lead up to the rollout of Content Manager across Clinical Excellence Queensland, which included attending meetings, reviewing the proposed workflows and providing feedback and suggestions for improvements to ensure the workflow process was efficient for all branches within Clinical Excellence Queensland
- Assisted staff across Clinical Excellence Queensland in the preparation for the implementation of Content Manager and provided continuous support and training in the process
- Reviewed, developed, evaluated and improved Divisional correspondence work systems, procedures and guidelines and provided clear communication tools to ensure all staff within Clinical Excellence Queensland understood the correspondence processes and standards
- Clinical Excellence Queensland Representative at the Correspondence Network Meetings
- Proofread correspondence including Ministerial and Director-General correspondence, Briefing Notes, Possible Parliamentary Questions, Questions of Notice, and Cabinet Submissions
- Managed the workflow of correspondence in line with priorities established by the Deputy Director-General, the Office of the Minister, and the Office of the Director-General
A/Principal Project Advisor (A07)
Clinical Excellence Queensland Governance
- Reviewed the Clinical Excellence Queensland Business Continuity Plan and identified improvements and actions that required updating for2020
- Collated Clinical Excellence Queensland Business Continuity Plan and Business Impact Analysis data and developed a slideshow and speaking notes for the Department of Health’s working group
- Developed meeting agendas and associated papers for executive leadership meetings
- Minuted meetings and prepared actions
- Assisted staff within Clinical Excellence Queensland with mandatory training
- Assisted with the monthly risk performance reporting
- Relieved as A/Principal Project Advisor (A07) for a period of3 weeks
Information Officer (A04), Executive Support Unit, Office of the Director-General
Queensland Health
07.2013 - 06.2017
- Regularly relieved as the Senior Information Officer, Executive Support Unit
- Assisted with training, advice and support to staff at all levels across the Department of Health and Hospital and Health Services
- Coordinated and managed the delivery and preparation of correspondence, ensuring all documentation met with Departmental standards and guidelines
Administration Officer (A03), Office of the Director-General
Queensland Health
03.2011 - 07.2013
- High level, confidential secretarial and executive support to the Director-General, including diary and email maintenance, correspondence organisation and preparation of financial documentation
Real Estate - Property Management
12.2008 - 03.2011
- Responsibilities included but were not limited to maintaining property rentals, marketing and filling vacancies, screening prospective tenants, enforcing leases and securing premises while ensuring maximum income and minimal risk for lessor
Skills
- Communication & interpersonal skills
- Teamwork and collaboration
- Attention to detail
- Task prioritisation
- Multitasking
- Problem-solving
- Process improvement
- Adaptability and flexibility
- Integrity
- Self-awareness
- Empathetic
- Open-mindedness
Training
- Proficient in Content Manager, Outlook, Microsoft Teams, OneNote, Sharepoint, Excel.
- Certificate III in Business, TAFE QLD
- Possible Parliamentary Questions Online Training
- Parliament Sitting - Relationship between the Parliament and the Executive training
- Executive Correspondence Made Easy Training
- Code of Conduct
- Aboriginal and Torres Strait Islander Cultural Practice Workshop
- Bullying, Sexual Harassment Discrimination
- Prevention and Management of Musculoskeletal Disorders
- Occupational Violence Prevention Fundamentals
- Fraud Control Awareness
- Health Safety and Wellbeing
- Public Interest Disclosure
- Public Health Agency Information Privacy Act
- First Response Evacuation Instructions
- Recognise, Respond, Refer (domestic and family violence training)
- Cyber Security Essentials
Certification
- Certificate III in Business, Tafe QLD
Timeline
Senior Information and Development Officer (A06), Office of the Director-General
Queensland Health
10.2023 - 11.2024
Health Service Correspondence Coordinator (A06)
Gold Coast University Hospital
05.2023 - 10.2023
Senior Information Officer (A05), Office of the Director-General
Queensland Health
03.2020 - 05.2023
Executive Administration Officer (A05), Office of the Deputy Director-General, Clinical Excellence Queensland
Queensland Health
03.2018 - 03.2020
Information Officer (A04), Executive Support Unit, Office of the Director-General
Queensland Health
07.2013 - 06.2017
Administration Officer (A03), Office of the Director-General
Queensland Health
03.2011 - 07.2013
Real Estate - Property Management
12.2008 - 03.2011
A/Principal Project Advisor (A07)
Clinical Excellence Queensland Governance
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