Education
Training
Work History
OfficeManager

Amber Smith

Housing Support Worker
2/26 Hannay Street Moranbah,QLD

Education

High School Diploma -

Marist College
Emerald QLD
01.2003 - 11.2008

Diploma of Community Services -

Tafe QLD

Cert 111 in Business Administration -

College Australia

Operate As Part of Emergency Control Organisation -

LIFEAID

Confine Small Workplace Emergencies -

LIFEAID

Training

  • Mental Health First Aid
  • Young People and Drugs
  • HEALING2BELIEVE
  • Identify and Respond to Children and Young people at risk in service
  • Mental Health Shifting the Dial
  • Supporting Children's Behavior
  • Yarns for Life
  • COVID 19- Infection Control
  • DV Information Session
  • Keeping Children more than safe is a job for the whole community
  • Protecting Children - More than safe
  • Strengths Approach to challenging conversations
  • Skillset for Successful Tenancies in Queensland
  • Domestic and Family Violence and Tenancy: Safely Sustaining Tenancies
  • Queensland Rental Law Changes
  • Working with Children After Complex Trauma

Work History

Housing Support Worker

ELAM INC
Moranbah , QLD
01.2021 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Sought out affordable housing options and residences for people in need.
  • Helped clients find permanent or temporary housing.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated outreach activities to build community awareness.
  • Facilitated communication between clients and other service providers.
  • Monitored progress towards service plan goals.
  • Developed and maintained accurate records of programs and services.
  • Developed and implemented strategies to enhance quality of social services.
  • Monitored and evaluated impact of social services on community.
  • Coordinated with local government to provide resources to clients.
  • Implemented and developed programs to address poverty and inequality.
  • Collaborated with various stakeholders to promote social services.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
  • Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
  • Provided safety planning, crisis intervention and case management to clients.
  • Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Established and maintained relationships with key stakeholders.
  • Assisted in identifying and reducing barriers to youth engagement and development.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.

Administration- Triage Officer/ Centrelink Agent

ELAM INC
Moranbah , QLD
10.2017 - 12.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Obtained case history and gathered triage information to determine appropriate avenue for care.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Maintained databases and contact lists to keep important contact information accurate and up to date.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Established and built lasting relationships with clients.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Participated in community events and activities to increase awareness of available social services.
  • Established networks to increase community awareness of new programs.

Administration Officer

Anglicare Central QLD
Emerald , QLD
02.2009 - 10.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.

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