Tyler Borham
Grange
Summary
I have extensive experience in store operations, team management, and customer service through my roles at Subway, Grill’d, and Elite Supplements. My responsibilities included overseeing daily store operations, managing and motivating teams, and ensuring high levels of customer satisfaction. I was responsible for merchandise planning, implementing delegation techniques, and maintaining attention to detail in every aspect of the business. I excelled in customer service management, consistently fostering positive customer experiences and ensuring efficient operations across all locations.
Overview
8
8
years of professional experience
Work History
Senior Assistant Store Manager
Elite Supplements
10.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assessed sales data to identify trends and adjust marketing strategies accordingly for improved revenue growth.
- Monitored employee performance metrics closely which aided in identifying areas needing improvement or additional training opportunities.
- Maintained visual merchandising standards, resulting in an appealing shopping experience for customers.
- Implemented loss prevention measures, significantly reducing instances of theft and shrinkage in the store.
Team Leader/Manager on Duty
Grill'd Healthy Burgers
03.2020 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Team Member
SUBWAY®Restaurants
01.2017 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Education
Bachelor of Science - Sport Science/ High Performance
Australian Catholic University
Brisbane, QLD08-2026
Skills
- Store operations
- Team management
- Employee motivation
- Merchandise planning
- Delegation techniques
- Customer service
- Attention to detail
- Customer service management
Accomplishments
- 150+ Hours of Community service through several organisations including, Vinnies, Little Kings, Mates
- Offering nutritional and physical programming for personal training clients (Online)
- Supervised a team of 35 staff members
- Successfully hit monthly KPI's with Organisation and Determination
- Used Microsoft Excel to develop inventory Tracking and minimise wastage and errors within different locations
Timeline
Senior Assistant Store Manager
Elite Supplements
10.2022 - Current
Team Leader/Manager on Duty
Grill'd Healthy Burgers
03.2020 - 09.2024
Team Member
SUBWAY®Restaurants
01.2017 - 03.2020
Bachelor of Science - Sport Science/ High Performance
Australian Catholic University
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