Tyler Borham
Grange
Summary
I have extensive experience in store operations, team management, and customer service through both retail and hospitality positions. My responsibilities included overseeing daily store operations, managing and motivating teams, and ensuring high levels of customer satisfaction. I was responsible for merchandise planning, implementing delegation techniques, and maintaining attention to detail in every aspect of the business. I excelled in customer service management, consistently fostering positive customer experiences and ensuring efficient operations across all locations. As an online personal trainer and nutrition coach, I am dedicated to helping individuals achieve their fitness and health goals through personalized training programs and tailored nutrition advice all while enjoying life and all it has to offer.
Overview
8
8
years of professional experience
Work History
Senior Assistant Store Manager
Elite Supplements
10.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assessed sales data to identify trends and adjust marketing strategies accordingly for improved revenue growth.
- Monitored employee performance metrics closely which aided in identifying areas needing improvement or additional training opportunities.
- Maintained visual merchandising standards, resulting in an appealing shopping experience for customers.
- Implemented loss prevention measures, significantly reducing instances of theft and shrinkage in the store.
Team Leader/Manager on Duty
Grill'd Healthy Burgers
03.2020 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Team Member
SUBWAY®Restaurants
01.2017 - 03.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Education
Bachelor of Science - Sport Science/ High Performance
Australian Catholic University
08-2026
High School Diploma -
Marist College Ashgrove
11-2020
Skills
- Store operations
- Team management
- Merchandise planning
- Employee motivation
- Operations oversight
- Performance evaluations
- Inventory control
Refrences
Sam Holt - Previous Grill'd Manager/Store owner
0401516266, sam.holt@grilld.com.au
Pat Cross - Previous Store manager at Elite Supplements
0458287098, pgc1255@gmail.com
Tom Fox - Current bodybuilding and Nutritional Coach for several years
0414297291, Foxfp@outlook.com
Accomplishments
- 150+ Hours of Community service through several organisations including, Vinnies, Little Kings, Mates
- Offering nutritional and physical programming for personal training clients (Online)
- Supervised a team of 35 staff members
- Successfully hit monthly KPI's with Organisation and Determination
- Used Microsoft Excel to develop inventory Tracking and minimise wastage and errors within different locations
Timeline
Senior Assistant Store Manager
Elite Supplements
10.2022 - Current
Team Leader/Manager on Duty
Grill'd Healthy Burgers
03.2020 - 09.2024
Team Member
SUBWAY®Restaurants
01.2017 - 03.2020
High School Diploma -
Marist College Ashgrove
Bachelor of Science - Sport Science/ High Performance
Australian Catholic University
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