Tyler Campbell
Hobart,TAS
Summary
Dynamic service desk professional with extensive experience in technical support and a strong commitment to delivering exceptional customer service. Demonstrated expertise in resolving complex issues efficiently while ensuring seamless IT operations. Collaborative and adaptable team player dedicated to achieving organizational goals and enhancing user satisfaction. Eager to embrace a full-time role that presents new challenges and leverages interpersonal and problem-solving capabilities.
Overview
7
7
years of professional experience
Work History
Service Desk Analyst
DXC Technology
04.2024 - Current
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end-user's.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
Service Assistant
Lewisham Service Station
11.2018 - 08.2019
- Facilitated sales of services and goods.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Conducted regular inventory checks of merchandise, minimizing stock discrepancies and ensuring availability of popular items.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
Education
Certificate IV - Information And Communications Technology
TasTAFE
TAS04-2026
Certificate III - Business Studies
Max Solutions
TAS07.2023
Certificate III - Operate Digital Media Packages
TasTAFE
TAS11.2021
Skills
- Network troubleshooting
- Remote technical support
- Software support
- Database management
- Credential management
- Software patching
- Hardware support
- Hardware troubleshooting
- Client relationship management
- Ticketing systems
- Teamwork and collaboration
- Problem-solving abilities
Passions And Hobbies
- Avid gamer with a strong strategic mindset and exceptional problem-solving abilities. Enjoys engaging in immersive virtual worlds, fostering creativity, and collaborating with diverse teams to achieve shared goals.
- Passionate music enthusiast with an appreciation for various genres and styles. Demonstrates an ability to maintain focus, discipline, and rhythm, reflecting a strong sense of dedication and a willingness to continuously improve.
- Avid reader with a thirst for knowledge and a curious mind. Loves exploring diverse topics, honing critical thinking skills, and gaining insights that contribute to a well-rounded perspective.
Timeline
Service Desk Analyst
DXC Technology
04.2024 - Current
Service Assistant
Lewisham Service Station
11.2018 - 08.2019
Certificate IV - Information And Communications Technology
TasTAFE
Certificate III - Business Studies
Max Solutions
Certificate III - Operate Digital Media Packages
TasTAFE
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