Tyler Cassidy
Kalbar,QLD
Summary
Dynamic Shift Manager with a proven track record at McDonald's, excelling in employee training and customer service. Enhanced operational efficiency through strategic process improvements and effective decision-making. Skilled in cash handling and resolving customer complaints, consistently achieving high satisfaction rates while fostering a collaborative team environment.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
12.2023 - Current
- Supervised daily operations, ensuring adherence to company standards and protocols.
- Trained new team members on operational procedures and customer service excellence.
- Implemented process improvements, enhancing efficiency during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction rates.
Crew Member
Domino's Pizza
04.2022 - 02.2023
- Prepared and assembled food items according to quality standards and customer specifications.
- Operated kitchen equipment efficiently, ensuring adherence to safety and cleanliness protocols.
- Provided excellent customer service by taking orders accurately and addressing customer inquiries promptly.
- Collaborated with team members to maintain smooth operations during peak hours, enhancing overall efficiency.
Floor Staff Member
Calvin Klein
08.2021 - 08.2022
- Assisted customers with product selection, enhancing shopping experience and fostering brand loyalty.
- Maintained visual merchandising standards, ensuring displays aligned with Calvin Klein's brand identity.
- Provided product knowledge training to new staff, promoting confidence in customer interactions and sales techniques.
Education
High School Diploma -
Anglican School Googong
Googong, NSW09-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
Timeline
Shift Manager
McDonald's
12.2023 - Current
Crew Member
Domino's Pizza
04.2022 - 02.2023
Floor Staff Member
Calvin Klein
08.2021 - 08.2022
High School Diploma -
Anglican School Googong