Tyler Cook
Brisbane,QLD
Overview
3
3
years of professional experience
1
1
Certification
Work History
Warehouse Picker
Woolworths Distribution Centre
2022 - 2023
- Efficient and safe use of heavy machinery (EPJ's) to transport pallets
- Using Voice Headsets to pick orders with NATO phonetic alphabet
- Picking products up to 20+ kgs carefully and within a specific timeframe
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
Customer Service Consultant
Luke Hawkins Coaching
03.2021 - 07.2021
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Built strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Handled high call volumes while maintaining a courteous and professional demeanour.
- Completed 30 outbound follow-up calls each day to qualified prospects interested in coaching packages.
Quality Assurance Analyst
Hilton Food Group
08.2019 - 02.2020
- Enhanced food safety by conducting thorough laboratory tests and analyses on various food samples.
- Collaborated with a team of analysts to ensure consistent results and adherence to industry standards.
- Maintained accurate records of test results, contributing to well-organized and easily accessible data for future reference.
- Ensured customer satisfaction by verifying that products met OH&S standards.
Recruitment Consultant
PRC People
06.2018 - 01.2019
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Implemented innovative methods for engaging passive candidates, leading to an increase in qualified applicants for hard-to-fill roles.
- Passionately provided service and certification for people that found it hard to find work in their skill-set.
Certification
Certificate III in Childcare
NDIS Orientation Module
First Aid & CPR
Open Drivers License
NLP Practitioner
Blue Card
References
Available upon request
Timeline
Customer Service Consultant
Luke Hawkins Coaching
03.2021 - 07.2021
Quality Assurance Analyst
Hilton Food Group
08.2019 - 02.2020
Recruitment Consultant
PRC People
06.2018 - 01.2019
Warehouse Picker
Woolworths Distribution Centre
2022 - 2023