Overview
Work History
Certification
Timeline
Generic

Tyler Cook

Brisbane,QLD

Overview

3
3
years of professional experience
1
1
Certification

Work History

Warehouse Picker

Woolworths Distribution Centre
2022 - 2023
  • Efficient and safe use of heavy machinery (EPJ's) to transport pallets
  • Using Voice Headsets to pick orders with NATO phonetic alphabet
  • Picking products up to 20+ kgs carefully and within a specific timeframe
  • Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.

Customer Service Consultant

Luke Hawkins Coaching
03.2021 - 07.2021
  • Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
  • Built strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
  • Handled high call volumes while maintaining a courteous and professional demeanour.
  • Completed 30 outbound follow-up calls each day to qualified prospects interested in coaching packages.

Quality Assurance Analyst

Hilton Food Group
08.2019 - 02.2020
  • Enhanced food safety by conducting thorough laboratory tests and analyses on various food samples.
  • Collaborated with a team of analysts to ensure consistent results and adherence to industry standards.
  • Maintained accurate records of test results, contributing to well-organized and easily accessible data for future reference.
  • Ensured customer satisfaction by verifying that products met OH&S standards.

Recruitment Consultant

PRC People
06.2018 - 01.2019
  • Improved client satisfaction by consistently providing high-quality candidates for various positions.
  • Increased candidate placements by developing and implementing targeted recruitment strategies.
  • Implemented innovative methods for engaging passive candidates, leading to an increase in qualified applicants for hard-to-fill roles.
  • Passionately provided service and certification for people that found it hard to find work in their skill-set.

Certification

Certificate III in Childcare

NDIS Orientation Module

First Aid & CPR

Open Drivers License

NLP Practitioner

Blue Card



References

Available upon request

Timeline

Customer Service Consultant

Luke Hawkins Coaching
03.2021 - 07.2021

Quality Assurance Analyst

Hilton Food Group
08.2019 - 02.2020

Recruitment Consultant

PRC People
06.2018 - 01.2019

Warehouse Picker

Woolworths Distribution Centre
2022 - 2023

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Tyler Cook