Tyler Favier
Minyama,QLD
Summary
Results-driven professional with a strong background in business management, leadership, and customer service. Experienced in coaching sporting teams, managing teams as a Restaurant Manager, and serving as a Service Advisor at Ken Mills Toyota Maroochydore. Possesses a TFS accreditation and is currently pursuing an MBA degree. Proven ability to drive operational efficiency, exceed KPIs, and deliver exceptional customer experiences. Committed to continuous learning and growth in the automotive industry.
Overview
7
7
years of professional experience
Work History
Service Advisor
Mills Motor Group
11.2023 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed estimates by costing materials, supplies, and labor.
Finance Assistant
Mills Motor Group
04.2023 - 11.2023
- Developed strong rapport with customers and created positive impression of business.
- Gathered and prepared sales materials in preparation for sales meetings.
- Attained consistent positive feedback from clients for both quality of work and level of customer service.
Restaurant Manager
Guzman Y Gomez
05.2022 - 03.2023
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw food preparation and monitored safety protocols.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Correctly calculated inventory and ordered appropriate supplies.
Team Leader
Guzman Y Gomez
01.2020 - 05.2022
- Frequently inspected production area to verify proper equipment operation.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Received commendation from management for consistently meeting or exceeding shift targets and maintaining high-quality service standards.
- Managed cash flow during shifts to ensure accurate transactions while minimizing discrepancies or losses.
- Ensured accurate inventory management through timely stock checks, proper documentation, and efficient ordering processes.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Cook
Sizzler
02.2018 - 03.2020
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Identified inefficiencies leading to improved productivity.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
First 15 Rugby Coach
Matthew Flinders Anglican College
04.2018 - 10.2018
- Improved team performance by developing and implementing comprehensive training programs.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Maintained a disciplined yet nurturing atmosphere conducive to learning both rugby-specific skills as well as essential life values.
Motivational Speaker
Motivational Media
01.2017 - 06.2017
- Conducted interactive workshops focused on goal-setting, time management, communication skills, and leadership development.
- Designed and implemented activities to help students explore and develop interests.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Education
MBA -
Swinburne University of Technology
Melbourne, VIC03.2026
Bachelor of Education - English
University of The Sunshine Coast
Sunshine Coast, QLDSkills
- Calm Under Pressure
- Handling Customer Complaints
- Creativity and Innovation
- Diversity and Inclusion
- Group and individual instruction
- Schedule oversight
- Policy Implementation
- Team Leadership
- Scheduling and Coordinating
Timeline
Service Advisor
Mills Motor Group
11.2023 - Current
Finance Assistant
Mills Motor Group
04.2023 - 11.2023
Restaurant Manager
Guzman Y Gomez
05.2022 - 03.2023
Team Leader
Guzman Y Gomez
01.2020 - 05.2022
First 15 Rugby Coach
Matthew Flinders Anglican College
04.2018 - 10.2018
Cook
Sizzler
02.2018 - 03.2020
Motivational Speaker
Motivational Media
01.2017 - 06.2017
MBA -
Swinburne University of Technology
Bachelor of Education - English
University of The Sunshine Coast
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