TYLER GREGORY

• Support Australian Defence Force members through relocating across Australia.
• Manage 20+ Cases per week in peak season.
• Manage special circumstance cases e.g Breakdown of Marriages, Special Needs, High Ranking members.
• Handle high volumes of inbound calls and emails, providing responsive and empathetic assistance.
• Coordinate with internal teams to deliver a seamless and efficient relocation experiences for our members.
• Key point of contact for members, maintaining clear communication and managing expectations throughout their transition.

• Helped veterans complete necessary medical forms and documentation.
• Coordinated veteran check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted veterans.
• Organized paperwork such as charts and reports for office and veterans needs.
• Maintained current and accurate medical records for veterans.
• Kept waiting room neat and organized by stacking magazines, removing trash, and doing dishes.
• Transcribed phone messages and relayed to appropriate personnel.
• Performed various administrative tasks by filing, copying and faxing documents.
• Assist Veterans with any queries they have regarding their claims progress, liaising with DVA and any further information they are needing regarding our process.
• Manage 2 email inboxes with incoming emails from veterans, DVA, medical suites and more.
• Reviewed and requested medical records, military personnel records and service verification records to assist our team with their process.

• Provide outstanding, empathetic, and confidential customer service to patients – telephone, face to face and video conferencing.
• Enhanced office productivity by handling high volume of callers per day.
• Shared diary management for 12 consultants including patient consults and theatre bookings for 120+ patients per week.
• Supported office staff and operational requirements with administrative tasks.
• Liaise with medical professionals, suppliers, and hospital administration.
• Process private medical billing, Medicare submissions and Queensland Workcover requirements.
• Quality assurance for incoming referrals and when appropriate making necessary pre and post surgery appointments on behalf of the consultants.

• Experience with Gentu software
• End of day baking settlements (making sure all eftpos settlements balance)
• Setting up consultation reports for Gastroenterologist'
• Located, checked in and pulled medical records for patient appointments and incomplete charts.
• Coordinated customer service, patient scheduling and billing.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Reception/Accounts Assistant Duties

• Data entry
• Answer phones/ Customer Enquiries (inbound and outbound calls)
• Completing Up fronts in MYOB
• Invoicing in MYOB and sending to customers for payment
• Dealing with Customer Walk Ins
• Emails/Replying to Customer Enquires
• 
  Ordering Clerk
• Dealing with our suppliers
• Ordering (In-house and Direct Ordering)
• Data Entry
• Emails/Replying to Supplier Enquiries