Tyler Hill
Ellenbrook
Summary
My name is Tyler, and I am currently working full-time at TJM 4x4 Wangara, I have been working for the company for 1 year, 3 months.
I believe I am a kind, hard-working person with a great attention to detail. I work well within a team or by myself, I am very capable when working under pressure and can meet demands with ease. In addition, I am a fast and eager learner and I always take pride in my work, no matter how big or small the job is.
I have a valid C-Class License, fork lift ticket, own vehicle and willing to obtain other licenses/medicals if need be.
I am a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
I am currently looking into furthering my job opportunities and am seeking full-time employment.
Overview
16
16
years of professional experience
Work History
Sales Person
TJM 4x4
02.2022 - Current
- Currently working full-time Monday to Friday 8am till 5pm with some Saturday work
- Talk to customers, make orders, organising quotes
- Help run social media pages
- Organize work schedules
- Work in warehouse organising pallets
- Answering phones
- Helping open/close shop
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Logged reports, expenses, receipts, and sales in company database.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
WA State Admin
Chics Off Road 4X4
12.2020 - Current
- Event Planning; minimum 2 events per month
- Social media involvement: state group chat and social media page monitoring, as well as promoting and organising events
- Contact person and role model
- Organised face-to-face events (alongside other admins)
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Volunteer
Ellenbrook Secondary College
03.2020 - 02.2022
- I have volunteered time at Ellenbrook Secondary College in Outdoor Education classes, day trips and camping trips
- Help look after students in years 10-12 and in class sizes of 15-42
- Help organize trips by planning ahead, doing paperwork, planning excursion packs
- Creating schedules with students to keep them on track
- Creating bonds with students over school year
- Have done over 650 hours of unpaid work
Student Teacher
ECU
07.2019 - 02.2022
- Was completing a Bachelor’s Degree in Secondary Education, in third year of study, started in 2020 and unfortunately had to put it on hold in February 2022
- Completed Uniprep at Mt Lawely Ecu in 2019 for 5 months
- Worked with classroom teacher to learn about current standards and best practices.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Cultivated positive relationships with administration, teaching staff, and students.
- Utilized various teaching techniques and strategies to engage students in learning.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
Retail
Reject Shop
11.2017 - 02.2018
- Open/close shop: start of day and end of day tasks
- Restock items: filling shelves and forward facing/presentation
- Serve customers: accurate money handling, providing excellent customer service on floor, phone and via registers
- Clean floors: general housekeeping
- Greet customers: customer service and customer contact
- High level of merchandising skills – Following floor plans and aisle flow charts 4
- Effective time management through stock replenishment/splitting of several pallets in a short time span/ following “Truck 2 Customer” procedures
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Bar Tender/Waitress
Potshot Hotel Exmouth
04.2016 - 11.2017
- Serve customers drinks/food: handling food and beverages
- Used RSA: responsible service of alcohol
- Waited tables: handling food, clearing areas and tables
- Restock bar fridges: stock replenishment
- Open/Closed bar and restaurant: start of day and end of day tasks
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Assist in prepping for next day: planning and preparation
- Polishing cutlery/glasses: attention to detail, hygiene
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Waitress
Ningaloo Beach Resort
01.2016 - 09.2016
- Serve customers drinks/food: handling food and beverages
- Used RSA: responsible service of alcohol
- Waited tables: handling food, clearing areas and tables
- Restock bar fridges: stock replenishment
- Open/Closed bar and restaurant: start of day and end of day tasks
- Cleaned bar areas/tables: housekeeping and hygiene
- Assist in prepping for next day: planning and preparation
- Polishing cutlery/glasses: attention to detail, hygiene
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Food & Beverage Attendant
Crown Perth
05.2015 - 01.2016
- Waited tables: handling food, clearing areas and tables
- Served drinks/meals: handling of food and beverages
- Worked events such as; Melbourne Cup, Eagles Best & Fairest, Balls, Weddings etc
- Polishing cutlery/glasses: attention to detail, hygiene
- Prepare function areas: planning and preparation
- Pickup function areas: organisation
- Used RSA: responsible service of alcohol
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Greeted customers and answered inquiries regarding menu items and specials.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Customer Service
Brumbry’s Ellenbrook
04.2013 - 05.2015
- Serve customers: handling money and,
- Upsell items during festive sales: customer service and meeting targets
- Restocked fridges: stock replenishment
- Made desserts: food preparation and handling
- Cleaned whole shop: housekeeping and hygiene
- Open/Closed shop: start of day and end of day tasks
- Prepare orders before shop opens; planning and preparation
- Handled customer inquiries and suggestions courteously and professionally.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Server
Kalamunda Hockey Club
04.2007 - 09.2010
- Serving customers: handling money and customer service
- Sell items: customer service and meeting targets
- Assist in BBQ prepping/cooking: handling food and hygiene
- Restock fridges: stock replenishment
- Cleaned whole canteen: housekeeping and hygiene
- Open/Close canteen: start of day and end of day tasks
- Made tea/coffee for customers: beverage preparation and hygiene
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
No Degree - Completed Year 12
Ellenbrook Secondary College
Ellenbrook, WA10.2014
Skills
- Corrective Actions
- Product and Service Knowledge
- B2B Sales
- Product Description
- Effective Communicator
- Customer Service
- POS Systems and Ordering Platforms
- Money Handling Abilities
Timeline
Sales Person
TJM 4x4
02.2022 - Current
WA State Admin
Chics Off Road 4X4
12.2020 - Current
Volunteer
Ellenbrook Secondary College
03.2020 - 02.2022
Student Teacher
ECU
07.2019 - 02.2022
Retail
Reject Shop
11.2017 - 02.2018
Bar Tender/Waitress
Potshot Hotel Exmouth
04.2016 - 11.2017
Waitress
Ningaloo Beach Resort
01.2016 - 09.2016
Food & Beverage Attendant
Crown Perth
05.2015 - 01.2016
Customer Service
Brumbry’s Ellenbrook
04.2013 - 05.2015
Server
Kalamunda Hockey Club
04.2007 - 09.2010
No Degree - Completed Year 12
Ellenbrook Secondary College
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