Tyler Hill
Glenfield,WA
Summary
Dynamic and results-driven professional with a proven track record at Geraldton 4WD, enhancing customer satisfaction and streamlining office operations. Excelled in customer service and computer literacy, significantly improving client relations and operational efficiency. Skilled in leveraging product knowledge and effective communication to foster positive outcomes. Adept at working both independently and as part of a team, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
18
18
years of professional experience
Work History
Admin/Front Counter
Geraldton 4WD
Geraldton, Western Australia
02.2024 - Current
- Monitored office services mailbox for business support needs and requests. Monitored email accounts regularly and responded appropriately within established timeframes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Handled incoming calls and directed callers to appropriate department or employee.
- Improved product knowledge on a continuous basis to provide optimal service.
- Greeted customers and addressed their needs in a professional manner.
- Prepared invoices for services rendered and collected payments from customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Podcast Host
Girls N Gears Podcast
, Western Australia
10.2023 - Current
- Developed a podcast format to ensure consistency in content production.
- Posted on social media sites frequently to increase socials and to build relations.
- Increased listeners through advertisements and dynamic hosting.
- Helped increase active listener audience by posting updates on Podcast's social media pages.
- Researched story background information to provide complete and accurate information.
- Interviewed show guests about lives, work or topics of current interest.
- Edited audio files using digital software programs such as Audacity or Adobe Audition.
- Identified opportunities for cross-promotion with other podcasts or influencers in relevant 4WD industries and niches.
- Organized recording sessions with guests, including scheduling and booking venues.
- Designed and implemented fundraising events and activities to raise money for special causes such as Variety.
- Assisted in creating artwork and logos used for branding purposes within each episode's digital assets.
WA State Leader/ Admin
Chics Off Road 4X4
, Western Australia
12.2020 - 02.2024
- Event Planning; minimum 2 events per month
- Social media involvement: state group chat and social media page monitoring, as well as promoting and organising events
- Contact person and role model
- Organised face-to-face events (alongside other admins)
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Managed group events with 5-20 members at a time, with 1 other leader.
Sales Assistant
AUS 4WD Equipment Bassendean
07.2023 - 01.2024
- Worked full-time Monday to Friday 8am till 5pm and every 3rd Saturday 9am till 12pm.
- Open/closed retail shop with and without assistance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Enhanced audience engagement by creating compelling multimedia content for various platforms.
- Managed social media accounts, driving user engagement and increasing followers.
- Handled cash transactions accurately, balancing registers at the end of each shift to maintain financial accountability.
Sales Person
TJM 4x4
02.2022 - 07.2023
- Worked full-time Monday to Friday 8am till 5pm with some Saturday work
- Talk to customers, make orders, organising quotes
- Help run social media pages
- Organize work schedules
- Work in warehouse organising pallets
- Answering phones
- Helping open/close shop
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Logged reports, expenses, receipts, and sales in company database.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Volunteer
Ellenbrook Secondary College
03.2020 - 02.2022
- I have volunteered time at Ellenbrook Secondary College in Outdoor Education classes, day trips and camping trips
- Help look after students in years 10-12 and in class sizes of 15-42
- Help organize trips by planning ahead, doing paperwork, planning excursion packs
- Creating schedules with students to keep them on track
- Creating bonds with students over school year
- Have done over 650 hours of unpaid work
Student Teacher
ECU
07.2019 - 02.2022
- Was completing a Bachelor’s Degree in Secondary Education, in third year of study, started in 2020 and unfortunately had to put it on hold in February 2022
- Completed Uniprep at Mt Lawely Ecu in 2019 for 5 months
- Worked with classroom teacher to learn about current standards and best practices.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Cultivated positive relationships with administration, teaching staff, and students.
- Utilized various teaching techniques and strategies to engage students in learning.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
Retail
Reject Shop
11.2017 - 02.2018
- Open/close shop: start of day and end of day tasks
- Restock items: filling shelves and forward facing/presentation
- Serve customers: accurate money handling, providing excellent customer service on floor, phone and via registers
- Clean floors: general housekeeping
- Greet customers: customer service and customer contact
- High level of merchandising skills – Following floor plans and aisle flow charts 4
- Effective time management through stock replenishment/splitting of several pallets in a short time span/ following “Truck 2 Customer” procedures
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Bar Tender/Waitress
Potshot Hotel Exmouth
04.2016 - 11.2017
- Serve customers drinks/food: handling food and beverages
- Used RSA: responsible service of alcohol
- Waited tables: handling food, clearing areas and tables
- Restock bar fridges: stock replenishment
- Open/Closed bar and restaurant: start of day and end of day tasks
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Assist in prepping for next day: planning and preparation
- Polishing cutlery/glasses: attention to detail, hygiene
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Waitress
Ningaloo Beach Resort
01.2016 - 09.2016
- Serve customers drinks/food: handling food and beverages
- Used RSA: responsible service of alcohol
- Waited tables: handling food, clearing areas and tables
- Restock bar fridges: stock replenishment
- Open/Closed bar and restaurant: start of day and end of day tasks
- Cleaned bar areas/tables: housekeeping and hygiene
- Assist in prepping for next day: planning and preparation
- Polishing cutlery/glasses: attention to detail, hygiene
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Food & Beverage Attendant
Crown Perth
05.2015 - 01.2016
- Waited tables: handling food, clearing areas and tables
- Served drinks/meals: handling of food and beverages
- Worked events such as; Melbourne Cup, Eagles Best & Fairest, Balls, Weddings etc
- Polishing cutlery/glasses: attention to detail, hygiene
- Prepare function areas: planning and preparation
- Pickup function areas: organisation
- Used RSA: responsible service of alcohol
- Developed and maintained positive relationships with customers to enhance service.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Greeted customers and answered inquiries regarding menu items and specials.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Customer Service
Brumbry’s Ellenbrook
04.2013 - 05.2015
- Serve customers: handling money and,
- Upsell items during festive sales: customer service and meeting targets
- Restocked fridges: stock replenishment
- Made desserts: food preparation and handling
- Cleaned whole shop: housekeeping and hygiene
- Open/Closed shop: start of day and end of day tasks
- Prepare orders before shop opens; planning and preparation
- Handled customer inquiries and suggestions courteously and professionally.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Server
Kalamunda Hockey Club
04.2007 - 09.2010
- Serving customers: handling money and customer service
- Sell items: customer service and meeting targets
- Assist in BBQ prepping/cooking: handling food and hygiene
- Restock fridges: stock replenishment
- Cleaned whole canteen: housekeeping and hygiene
- Open/Close canteen: start of day and end of day tasks
- Made tea/coffee for customers: beverage preparation and hygiene
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
Partial Bachelor in Secondary Education - Physical, Health and Outdoor Education
Edith Cowan University
Perth, WA2022
Uniprep -
Edith Cowan University
Perth, WA2019
Cert III in Hospitality -
Mint Group
2015
WACE - Completed Year 12
Ellenbrook Secondary College
Ellenbrook, WA10.2014
Skills
- Product Knowledge
- Daily Opening and Closing Tasks
- Computer literacy
- Effective communicator
- Customer service
- POS systems and ordering platforms
- Money-handling abilities
- Punctual
- Team player
- Work in a team, or individually
- Critical thinking
- Punctual
- Team player
- Work in a team, or individually
Timeline
Admin/Front Counter
Geraldton 4WD
02.2024 - Current
Podcast Host
Girls N Gears Podcast
10.2023 - Current
Sales Assistant
AUS 4WD Equipment Bassendean
07.2023 - 01.2024
Sales Person
TJM 4x4
02.2022 - 07.2023
WA State Leader/ Admin
Chics Off Road 4X4
12.2020 - 02.2024
Volunteer
Ellenbrook Secondary College
03.2020 - 02.2022
Student Teacher
ECU
07.2019 - 02.2022
Retail
Reject Shop
11.2017 - 02.2018
Bar Tender/Waitress
Potshot Hotel Exmouth
04.2016 - 11.2017
Waitress
Ningaloo Beach Resort
01.2016 - 09.2016
Food & Beverage Attendant
Crown Perth
05.2015 - 01.2016
Customer Service
Brumbry’s Ellenbrook
04.2013 - 05.2015
Server
Kalamunda Hockey Club
04.2007 - 09.2010
Partial Bachelor in Secondary Education - Physical, Health and Outdoor Education
Edith Cowan University
Uniprep -
Edith Cowan University
Cert III in Hospitality -
Mint Group
WACE - Completed Year 12
Ellenbrook Secondary College