Tyler McLean
Keppera ,QLD
Summary
Experienced professional with a strong background in management, customer service and sales. Proven ability to lead and motivate teams to achieve ambitious goals in dynamic, high pressure settings. Committed to upholding rigorous standards of quality, safety and cost management essentials for ensuring operational excellence and long term business success.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
McDonalds
Stafford, QLD
05.2022 - Current
- Established policies for cash handling procedures to maximize security measures.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Resolved customer complaints in a professional manner to maintain positive relationships with customers.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved conflicts among employees in an effective manner.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Assisted with kitchen preparation during peak times as needed.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, safety protocols and management positions.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Analysed financial statements to identify areas of improvement or cost savings opportunities.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Ensured compliance with all food safety regulations and sanitation standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with customers, vendors and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Department / Assistmant Restaurant Manager
Mcdonalds
Stafford, QLD
04.2021 - 05.2022
- Assisted in recruiting, training, and scheduling staff members.
- Supervised food preparation, ordering of supplies, and inventory control.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Managed cash register operations including deposits and reconciling discrepancies.
- Monitored customer service standards and took corrective action when needed.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Resolved customer complaints in a timely manner.
Retail Sales Associate
David Jones
Carindale , QLD
12.2019 - 07.2021
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Demonstrated knowledge of store products and services.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Processed returned merchandise according to company policies.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Manager
Mcdonalds
Nudgee , QLD
12.2019 - 04.2021
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
Crew Trainer
Mcdonalds
Brisbane Aiprort , QLD
10.2019 - 12.2020
- Cleaned tables in the dining area before and after customer seating.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
Crew
Mcdonalds
Lismore , NSW
01.2016 - 10.2019
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
FIRST AID CERTIFICATE -
FIRST AID CERTIFICATE
Brisbane, QLD10-2023
LGR - Mcdonalds
LGR - Leading Great Restaurants
Sydney, NSW07-2021
RSA AND RCG - Hospitality
RSA AND RCG
Express Online Training 11-2019
High School Diploma -
St Johns College Woodlawn
Lismore NSW10-2019
Certificate II in Kitchen Operations - Hospitality
TAFE
NSW 10-2019
Certificate II in Business Services - Business Services
TAFE
Lismore, NSW10-2019
Skills
- Operations Management
- Staff Scheduling
- Shift Management
- Employee Retention
- Organisation and Prioritisation
- Customer Service Best Practices
- Labor and Food Cost Control
- Complaint Resolution
- Team Management
- Payroll Administration
- Collaboration and Teamwork
- Time Management
- Goal Setting
- Profitability Optimisation
- Managing Deliveries
References
References available upon request.
Timeline
Restaurant Manager
McDonalds
05.2022 - Current
Department / Assistmant Restaurant Manager
Mcdonalds
04.2021 - 05.2022
Retail Sales Associate
David Jones
12.2019 - 07.2021
Manager
Mcdonalds
12.2019 - 04.2021
Crew Trainer
Mcdonalds
10.2019 - 12.2020
Crew
Mcdonalds
01.2016 - 10.2019
FIRST AID CERTIFICATE -
FIRST AID CERTIFICATE
LGR - Mcdonalds
LGR - Leading Great Restaurants
RSA AND RCG - Hospitality
RSA AND RCG
High School Diploma -
St Johns College Woodlawn
Certificate II in Kitchen Operations - Hospitality
TAFE
Certificate II in Business Services - Business Services
TAFE
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