Tyler Montellier
Brisbane,QLD
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles at Jetstar Airways and City Beach. Excelled in complaint handling and conflict resolution, enhancing customer satisfaction and loyalty. Demonstrated leadership in team development and adept at critical thinking. Proven track record of improving service delivery through effective coordination and active listening skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Jetstar Airways
03.2022 - Current
- Engaged with customers in a friendly manner, fostering a positive company image.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
City Beach
11.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Work Experience
Brisbane City Council Bus Depo
09.2019 - 09.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
High School Diploma -
Wavell State High School
Brisbane, QLD11-2021
Skills
- Customer support
- Complaint handling
- Customer service
- Active listening
- Conflict resolution
- Critical thinking
- Team development
- Coordination
- Leadership
Accomplishments
I have been involved with Rugby League for 15 years. It has taught me discipline and team work. Throughout the years i have been involved in many high level teams and competitions like the Brisbane Rugby League under 21s. In 2024 i was named Player of the year for the Brisbane Rugby League Valleys Diehards under21s.
In 2024 i was recently promoted to a Team Leader role at Jetstar Airways.
I have also received an Airport Excellence Award For November in 2023.
Certification
Certificate IV in Crime and Justice
Timeline
Customer Service Officer
Jetstar Airways
03.2022 - Current
Customer Service Representative
City Beach
11.2021 - 03.2022
Work Experience
Brisbane City Council Bus Depo
09.2019 - 09.2019
Certificate IV in Crime and Justice
High School Diploma -
Wavell State High School
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