Tyler Perry

Key Achievements:

• Awarded ‘Evolve in Business of the Year’ and ‘Excellence in Large Business’ at the Southern Sydney Business Awards 2025 for operational excellence and sustained business performance.
• Delivered a 40%+ uplift in guest satisfaction, driving stronger customer loyalty, repeat visitation, and brand reputation.
• Increased weekly sales by 11% during winter trading periods and 8% overall through service optimisation, team development, and guest experience initiatives.

Core Responsibilities & Impact:

• Led end-to-end daily operations across multiple high-volume locations, overseeing staffing, inventory, budgeting, cash management, and guest experience.
• Developed and implemented a full menu COGS analysis, identifying items exceeding 30% COGS to support margin control and cost optimisation.
• Mentored, trained, and promoted 13 team members into full-time leadership roles, building a sustainable internal talent pipeline.
• Trained and supported 4 General Managers, 3 Kitchen Managers, and multiple Assistant Managers, ensuring consistent leadership capability across sites.

• Played a key role in the successful Greenhills restaurant opening, supporting site readiness, operational setup, team training, and launch execution.
• Provided operational and performance support to multiple restaurants across NSW, assisting with staffing challenges, process improvement, and consistency.
• Created training and troubleshooting visual aid guides to address regional capability gaps and improve onboarding and operational knowledge.
• Developed and maintained regional operational documentation (prep lists, ordering guides, wastage reporting) to improve efficiency and stock control.
• Optimised workflows and labour deployment to increase productivity, improve service speed, and enhance customer throughput during peak periods.
• Ensured strict compliance with food safety, WHS, and corporate operational standards across all locations.
• Collaborated closely with head office and regional leadership to deliver KPIs, support business development, and implement brand initiatives.

• Role evolved from entry level to high-responsibility position across multiple departments.
• Reported to Case Managers, Rostering Supervisor, Operations, HR, and Finance Manager.
• Managed client expenses including invoice approval, data entry, and issue resolution.
• Built strong relationships with internal and external stakeholders through excellent service.
• Identified and resolved cross-functional issues by investigating gaps and inefficiencies.
• Supported team in adapting to systems like Zendesk, Aircall, Trello, Dext, Jotform, and Docusign.
• Started learning finance related systems: Xero to start handling more responsibilities with Home Care Packages.
• Trained colleagues on internal processes and software tools.
  Saved the business 14% in COGS over 6 months.
• Developed process improvements that cut daily task time by 15–20%.
• Introduced 10+ high-performing services within the first 6 months.
• Extended support outside official role to help colleagues save time and improve service delivery, resulting in 50% cost-effective time savings.

• Progressed from a BOH Casual Team Member through 3 roles: Casual Supervisor, Full-Time Supervisor & Assistant Kitchen Manager from November 2018 - April 2022