TYLER SEGERS
Footscray,VIC
Summary
Passionate tertiary student motivated to gain real-world understanding of problems our youth face. Determined to help all students thrive in individual and community settings. Hardworking and enthusiastic with intuitive empathy and adaptive skills. Works with community organizations to support high school students.
Overview
10
10
years of professional experience
Work History
Dance Instructor
Self-employed
01.2021 - Current
- Planned, prepared, and delivered lesson plans for students to dance and social dancing techniques
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Offered one-on-one instruction to students by appointment.
- Enhanced student learning by incorporating techniques from many dance styles and techniques in lessons.
- Collaborated with other instructors and event organisers to plan and execute successful interstate workshops.
- Facilitate group, couples, and large event workshops.
- Developed and implemented marketing on social media, as well as customer relation management through online groups
- Managed financial operations to ensure fiscal responsibility, including budgeting, and forecasting.
Mentor | Volunteer
Raise
04.2024 - Current
- Provided a safe and supportive environment for mentees to discuss personal challenges, fears, or concerns openly.
- Empowering students through consistent encouragement of their strengths and wins.
- Served as a positive role model for students.
- Encouraged mentees' self-reflection by asking open ended questions.
- Provided guidance on goal setting and action planning, resulting in improved mentee outcomes.
- Collaborated with fellow mentors and program counsellor to share best practices, and feedback for continuous improvement in the mentoring process.
E-Commerce Assistant
Adairs
08.2022 - 10.2023
- Established and maintained e-commerce website to promote and sell products.
- Ensured content, landing pages, banners and curated product pages are up to date
- Daily execution of merchandising web pages, and key search terms
- Enrich product pages to drive increased conversion and sales
- Support online store tasks such as promotions and marketing initiatives
- Analyse commercial metrics to analyse website and sales performance
- Support with adhoc tasks such as store hours updates, stock requests, Product Team requests and website management troubleshooting
- Conduct competitor analysis on a regular basis to to understand the market and our competitors
- Work with the Project Team and CI as a SME as opportunity rises, to help deliver employee and customer facing eCommerce improvements.
- Increased average order value through cross-selling and upselling tactics ('Shop the Look') on the e-commerce platform.
- Collaborated with IT to troubleshoot technical issues, ensuring a smooth and seamless user experience for online customers.
- Optimized website performance with regular content updates and Search Engine Optimization techniques.
- Utilized analytical tools to monitor web traffic patterns, adjusting site layout and navigation based on user behaviour data gathered over time.
- Monitored key performance indicators to measure success of online sales strategies and adjust them accordingly.
- Focused on continuous quality and customer experience improvement in e-commerce operations.
- Collaborated with marketing team to develop targeted email campaigns, driving repeat business from existing customers.
- Monitored website traffic and customer reviews to evaluate responses to online shopping experience.
- Analyzed sales-related data to predict future sales, and merchandise the site accordingly.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Uploaded digital media to online storefront, and product display pages.
Contact Centre Agent
I Med Radiology
03.2021 - 03.2022
- Managed high call volumes while providing exceptional patient support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring patient satisfaction at all times.
- Developed rapport with patients through empathetic listening skills, creating positive experiences even during difficult conversations.
- Explain general procedure preparation and billing information
- Maintained strict confidentiality of patient information.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintaining or exceeding Contact Centre KPI's (Handle time, Talk time, After call work)
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Liaising with our referrers and clinic staff
- Learned and maintained understanding of radiology services and procedures offered, providing knowledgeable responses to diverse questions.
- Placed outbound calls to complete online bookings.
- Assisting distressed patients with compassion and empathy.
- Maintained accurate records of patient communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call centre.
Manager
Village Cinemas
01.2019 - 11.2021
- Analysis of all KPI reports and data that is received, using Excel skills and Vista.
- Developed a strong company culture focused on employee engagement, and continuous learning opportunities.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Audit and OHS compliance and enforcement.
- Data entry, maintaining and updating reports on Excel sheets.
- Maximized performance by monitoring daily activities and mentoring team members.
- Mapping sessions and functions; including analysing specific ads and trailers for each films targeted demographic.
- Building professional relationships and fostering motivation and a positive environment for colleagues.
- Responsible for training and developing new and existing employees.
- Manage and analyse net promoter scores.
- Overview of payroll end of week and rostering on a shift to shift basis.
- Execution of functions and liaising with clients.
- Involvement with recruitment and ongoing training and development.
- Opening and closing site.
- Setting up procedures; OHS walk through, float management.
- Opening and closing cashdesk; balancing and depositing profits end of day.
- Managing front of house service flow; food and beverage delivery times, waiting times in foyer, and the session start and finish times.
Team Leader | Customer Service Provider
Village Cinemas
2015 - 2019
- Host customers, initial and final contact with guests
- Manage the foyer, directing waiters and waitresses, keeping track of arrival times and ensuring all guests are served in a timely manner
- Vista POS transactions, cash handling, managing concession and refunds
- Trained within all concepts; Usher, Ticketbox, Candybar, Gold Class, Bartending, Usher, Kitchen hand
- Maintaining a clean theatre and foyer eliminating safety hazards
- Product knowledge; food and wine - assisting guests select items that best fits their taste and occasion
- Working with KPIs, Sales targets and promotions
- Delivering in a timely manner under pressure; capacity to work efficiently and provide service to a large volume of customers
- Concierge; Greeting customer and providing information about the company's latest deals and promotions
- Supervising; managing the team
- Assuring everyone is briefed for the shift, and all areas are prepared
- Training of new staff.
Receptionist | Warehousing
Prima Printing
01.2017 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported a positive work environment through consistent communication and teamwork, fostering strong relationships among colleagues.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Liaise with warehouse team to avoid discrepancy in-stock items record
- Ad Hoc tasks directed by the General Manager
- Excellent verbal and written skills by being a part both warehousing and administration team, having weekly meetings to ensure all KPI's are met
- Review pre-production and production samples to meet required standards
- Product quality checks
- Assist with product shipments and co-ordinate shipment inspections
- Minimized returns due to damage or incorrect orders through diligent attention to detail when packing prints.
- Sealed, packed, labeled and affixed postage on packages to prepare items for shipping.
- Handled fragile items with care, ensuring proper packaging techniques were employed for damage prevention during transit.
Customer Service Representative | Administration Assistant
Docklands Travel
01.2015
- Answered customers' questions and addressed problems and complaints in person and via phone and directed to appropriate travel consultant
- Maintained visually appealing and effective displays for the entire store
- Kept the Office clean and maintained neat, orderly travel and brochure displays
- Completed all filing and mail-outs to customers in a prompt and timely manner.
Sales Assistant
Cebu Mode
01.2015 - 01.2016
- Customer service; Providing a hospitable and vibrant atmosphere
- Running the store independently; managing the flow of customers and tasks primarily alone
- Opening and closing the store; setting up the store in the morning and cashing off, depositing profits at the end of the day
- Product knowledge; assisting customers with finding the right product based on their needs and preferences
- Placing new products onto the floor once setting up barcodes, tags, and pricing them
- Maintaining a neat and organised store at all times.
Education
Bachelor of Psychological Science
Deakin University
Melbourne, VIC06.2028
Associates Degree in Health Sciences
RMIT University
Melbourne, VIC01.2017
Skills
- Group Facilitating
- Management Skills
- Self-awareness
- Detail-Orientated
- Empathetic
- Peer Counselling
- Relationship Building
- Patient and approachable
- Excellent Multi-tasker
- Experienced under pressure
- Lesson planning
- Crowd management
- Complaint Handling
- Team Management
- Team Development
- Team Building
- Forward Planning
- Money handling abilities
- Active Listening
- Interpersonal Skills
- Problem-Solving
- Time Management
- Respectful
- Reliable
- Quick study
- Adaptive
- Highly motivated and positive
- Call center experience
- Google Analytics
- EpiServer
- Visage
- LivePro
- Microsoft Office Suite
- Vista Cashdesk
- Vista Backoffice
- Vista POS
- TMS
- Kronos
Awardscertificates
Golden Key International Honors Society - Member by invitation to the GKIHS, exclusive to students whose academic results are of the top 15% of the degree.
References
Upon Request
Timeline
Mentor | Volunteer
Raise
04.2024 - Current
E-Commerce Assistant
Adairs
08.2022 - 10.2023
Contact Centre Agent
I Med Radiology
03.2021 - 03.2022
Dance Instructor
Self-employed
01.2021 - Current
Manager
Village Cinemas
01.2019 - 11.2021
Receptionist | Warehousing
Prima Printing
01.2017 - 01.2018
Customer Service Representative | Administration Assistant
Docklands Travel
01.2015
Sales Assistant
Cebu Mode
01.2015 - 01.2016
Team Leader | Customer Service Provider
Village Cinemas
2015 - 2019
Bachelor of Psychological Science
Deakin University
Associates Degree in Health Sciences
RMIT University
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