Tyler Turnbull

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Trained other employees in customer service, food safety and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Mentored junior employees to improve performance, food safety and customer service.
• Managed interior decortating of the store and sales promotions

• Tracked customer service cases and updated service software with customer information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Answered constant flow of customer calls with minimal wait times.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Managed emails, live chats, inbound/outbound calls to assist customers.

• Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
• Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
• Scanned packages and boxes and moved to loading dock for shipment.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Investigated and resolved customer inquiries and complaints quickly.

• Assisted customers with prompt and polite support in-person and via telephone.
• Helped customers locate products and checked store system for merchandise at other sites.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Fielded customer questions to share information about products, availability and pricing.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

• Greeted customers, helped locate merchandise and suggested suitable options.
• Helped customers complete purchases, locate items and join reward programs.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Answered questions about store policies and addressed customer concerns.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Developed recruiting strategies to identify qualified candidates and build network.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.