Tyler White
Skye,VIC
Summary
Experienced and versatile individual with a proven record of leadership, exceptional customer service, and strong organizational skills gained in a fast-paced and challenging front-line customer service setting. Demonstrating a high level of motivation, possesses a strong work ethic and genuine eagerness to continuously learn and grow professionally. Driven to deliver outstanding business outcomes, surpass performance targets, and make valuable contributions towards accomplishing the company's mission and objectives.
Overview
17
17
years of professional experience
Work History
Department Manager
KellyCO
12.2020 - Current
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
2nd Year Apprentice Painter
Masterworx Painting and Decoration
06.2018 - 08.2019
- OHS Regulations
- Material Handling
- Prepared worksite by setting up required tools and supplies.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Developed safe and efficient workflows for construction projects.
Operations First Assistant Manager
McDonald's
02.2008 - 01.2019
- Company Overview: Melbourne
- Managed people, profitability, product quality, safety and security, and the People Performance department every shift
- Led and coordinated teams of 20-40 crew members each shift to achieve business goals and targets on a consistent basis
- Managed within Training and Hiring departments to develop 200+ crew members employed at 3 stores, and conduct performance reviews
- Ran the Inventory Stock Control department and achieved consistently high business results
- Managed crew Scheduling and rosters as the People Performance Department manager and was recognised for the best 'AHR' business results within our patch of stores
- Supervised customer service to a wide range of customers from various demographics
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Facilitated and engaged in dispute resolution and customer recovery
- Volunteered in 2 'Clean up Australia day' initiatives and 11 fundraising efforts for Ronald McDonald House charities
- Melbourne
- 2 'Crew Member of The Month' awards
- 1 'Crew Member of the Quarter' Award
- Recipient of 'Crew Trainer of The Month' award- recognised by operations consultant
- Winner of 30+ 'Friday night games' business results competitions
Internal sales assistant
Stylus Tapes
04.2014 - 05.2014
- Company Overview: Melbourne
- Facilitated data entry operations
- Gained administration work experience within a team setting in a corporate office
- Melbourne
Education
Certificate III Sport And Recreation -
SEDA (Sports Education Development Australia)
Hawthorn East, VIC01.2009
Victorian Secondary Education - undefined
Monterey Secondary College
01.2008
Skills
- Coaching and mentoring
- Recruiting and hiring
- Employee scheduling
- Team supervision
- POS software
- Team leadership
- Task delegation
- Training and mentoring
- Department leadership
- Goals and performance
Accomplishments
- 2 'Crew Member of The Month' awards
- 1 'Crew Member of the Quarter' Award
- Recipient of 'Crew Trainer of The Month' award- recognised by operations consultant
- Winner of 30+ 'Friday night games' business results competitions
Hobbies and Interests
- Sport
- Soccer
- Health and Fitness
- Travel
- Coaching and mentoring
- Personal development
Professional Development
- Certificate III Sport and Recreation, SEDA.
- Certificate II Retail Operations, McDonald's.
- Certificate III Retail Operation, McDonald's.
- Shift Management Excellence Course, McDonald's.
- Introduction to Department Management Course, McDonald's.
- People Performance Department Management Course, McDonald's.
- Customer Experience Department Management Course, KellyCo
- Product Quality Department Management Course, KellyCo
Timeline
Department Manager
KellyCO
12.2020 - Current
2nd Year Apprentice Painter
Masterworx Painting and Decoration
06.2018 - 08.2019
Internal sales assistant
Stylus Tapes
04.2014 - 05.2014
Operations First Assistant Manager
McDonald's
02.2008 - 01.2019
Victorian Secondary Education - undefined
Monterey Secondary College
Certificate III Sport And Recreation -
SEDA (Sports Education Development Australia)
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