Tylia Dunlop

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• Managed the day-to-day operations of the Aged Care program, ensuring smooth and effective service delivery.
• Prepared and submitted progress reports to funding bodies, ensuring compliance and accountability.
• Generated reports detailing findings and recommendations.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Oversaw scheduling and coordinated staff across two teams, providing guidance, support, and leadership.
• Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
• Handled new client sign-ups, intake processes, and maintained accurate records across multiple software systems, including government portals.
• Assisted the finance team by creating new client records in MYOB, applying payments, and importing invoices on a weekly basis.
• Completed staff inductions, onboarding, and training to support workforce capability and development.
• Engaged in stakeholder meetings and networking to strengthen partnerships and improve service delivery.
• Completed data entry, reporting, and program compliance tasks with accuracy and attention to detail.

• Assisted other Registration Clerks with front desk duties
• Performed data entry on Units and Dealer Solutions to maintain and organize records of customer and program information
• Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations.
• Recorded costs accurately and explained any additional fees to guests.
• Managed invoicing and payment processing operations.
• Handled account payments and provided information regarding outstanding balances.
• Answered central telephone system and directed calls accordingly.

• Reported to area manager regarding all store and staff issues, financial goals and sales
• Upheld and communicated store programs and standards to my team for optimal quality, freshness, safety and cleanliness
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
• Coached sales associates on product knowledge by using in store training tools
• Achieved targets with optimal expense controls and elimination of unnecessary waste
• Partnered with area manager to interview, hire, train and develop team members to build and sustain high in-store performance
• Boosted sales by effectively cultivating customer rapport and delivering superior customer service
• Established succession planning by training and mentoring 7 team members into driven sales associates
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels
• Directed construction of product displays on monthly basis, following corporate planograms, promotions and seasonal trends
• Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs

• Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
• Created work schedules according to sales volume and number of employees
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
• Rotated merchandise and displays to feature new products and promotions
• Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
• Oversaw, trained and encouraged staff, promoting culture of efficiency and performance

• Unloaded arriving product stock and moved to store display areas
• Organized store merchandise racks by size, style and colour
• Answered customer questions regarding store merchandise, department information and pricing
• Updated pricing and signage to complete product displays and educate customers
• Merchandised new stock to appeal to customers, grab attention and drive sales
• Loaded and unloaded merchandise using ladder and pallet jack
• Restocked, arranged and organized merchandise in front lanes to drive product sales
• Counted cash in register drawer at beginning and end of shift
• Prepared and submitted end-of-shift reports
• Used cash registers and POS systems to request and record customer orders and compute bills